19/04/2006
When your vehicle encounters an issue, especially after a collision, finding a reliable and efficient repair service is paramount. Fidelidade Car Service, an integral part of the esteemed Grupo Fidelidade, stands out as a dedicated provider of automotive repair solutions. More than just another repair shop, it is the official network of garages for the Grupo Fidelidade, committed to delivering exceptional service and embodying the group's mission to provide excellence to its clients. This network leverages the best market practices and techniques to ensure your vehicle is returned to you in optimal condition. Whether you're dealing with the aftermath of an accident or require routine maintenance, understanding the scope of services offered by Fidelidade Car Service can streamline your experience.
Comprehensive Collision Repair Specialists
Fidelidade Car Service primarily focuses on collision repair. This specialization means they are equipped with the expertise, tools, and technology to handle a wide range of accident-related damage. From minor dents and scratches to more significant structural repairs, their technicians are trained to restore your vehicle's integrity and appearance. They understand the stress that comes with a car accident and aim to make the repair process as smooth and hassle-free as possible. Their commitment extends to ensuring that all repairs meet stringent quality standards, bringing your vehicle back to its pre-accident condition.
Beyond Repairs: Car Rental Services
Recognising that being without your vehicle can be a significant inconvenience, Fidelidade Car Service also offers car rental services. This dual offering ensures that you have mobility while your car is undergoing repairs. Whether this service is available directly through their repair facilities or in conjunction with your insurance policy, it adds a layer of convenience that is highly valued by customers. This integrated approach minimises disruption to your daily life, allowing you to continue with your commitments without undue delay.
The Official Network of Grupo Fidelidade
It's important to understand that Fidelidade Car Service is not merely an affiliated repairer; it is the official repair network of the Grupo Fidelidade. This designation signifies a direct alignment with the insurance arm of the group, facilitating a seamless process for policyholders. Services rendered under the Fidelidade Car Service brand are the responsibility of CETRA - Centro Técnico de Reparação Automóvel, SA, headquartered at Rua Cidade de Bolama, nº 1 B, 1849-027 Lisboa. This direct connection ensures that communication and processes between the insurer and the repairer are efficient, often leading to quicker claims processing and repair authorisations.
Locations and Operating Hours
Fidelidade Car Service operates through a network of strategically located workshops to serve a wider customer base. As of the latest information, there are three primary Fidelidade Car Service locations:
| Location | Address | Contact Number |
|---|---|---|
| Lisbon | Rua Cidade de Bissau, nº 29, 1849-027, Lisboa | +351 218 540 313 |
| Queluz | Rua Mário Castelhano, n°1, 2730-120 Barcarena, Oeiras | +351 210 739 900 |
| Porto | Rua Eng. Ferreira Dias, nº860, 4100-246, Porto | +351 220 112 760 |
All workshops share a common operating schedule, open on weekdays (Monday to Friday) from 8:30 AM to 5:30 PM, and on Saturdays from 8:30 AM to 12:30 PM. The telephone support hours mirror these operational times, ensuring you can reach them during business hours for assistance.
Innovative Customer Service Features
Fidelidade Car Service is committed to providing a swift, simple, and convenient customer experience. To achieve this, they have implemented several innovative features:
- Help-a-Car Service: This service offers priority treatment for accident situations. It covers the entire process from initial reporting and assessment (peritagem) without the need for prior appointment, to the provision of a replacement vehicle where contracted in the policy. This holistic approach aims to minimise downtime and inconvenience.
- Online Repair Tracking: Fidelidade Car Service provides an online platform where customers can monitor the progress of their vehicle's repair at every stage. This transparency allows you to stay informed and reduces the need for constant phone calls, offering peace of mind.
- Smart Repair Unit: Located specifically at the Fidelidade Car Service in Lisboa - Olivais, the "Smart Repair" unit is designed to efficiently and cost-effectively address minor damages. These are often repairs that might fall below the contractual excess (franquia) of an insurance policy, making them a more economical and quicker solution for small issues.
How to Get in Touch
Contacting Fidelidade Car Service is straightforward, with multiple channels available to suit your preference:
- Direct Workshop Contact: Use the phone numbers provided for each specific location (Lisbon, Queluz, Porto).
- Customer Service Line: For general inquiries or assistance, you can call the central customer support number at 218 540 310.
- Website Contact Form: Fidelidade Car Service offers a contact form on their website, typically found in the "Contact Us" section.
- Email Support: You can reach out via email at [email protected].
Data Protection and Complaints
For matters concerning the protection of personal data, customers should contact the Data Protection Officer (DPO) of the Grupo Fidelidade. This can be done either by post at Encarregado de Proteção dos Dados Pessoais - Largo do Calhariz, nº 30, 1200-086 Lisboa, or via email at [email protected].
Should you need to make a formal complaint, Fidelidade Car Service provides access to the official "Livro de Reclamações" (Complaints Book), available both in person at each workshop and online through the relevant government portal. This ensures a clear and regulated channel for addressing any dissatisfaction.
Frequently Asked Questions
Q1: What are the main services offered by Fidelidade Car Service?
Fidelidade Car Service specialises in collision repairs and also offers car rental services.
Q2: Is Fidelidade Car Service affiliated with an insurance company?
Yes, it is the official repair network of the Grupo Fidelidade.
Q3: Where are the Fidelidade Car Service workshops located?
They have workshops in Lisbon, Queluz, and Porto.
Q4: What are the opening hours for the workshops?
The workshops are open weekdays from 8:30 AM to 5:30 PM and Saturdays from 8:30 AM to 12:30 PM.
Q5: Can I track the repair progress of my car online?
Yes, Fidelidade Car Service provides an online platform for tracking repair status.
Q6: What is "Smart Repair"?
Smart Repair is a service for efficiently and cost-effectively fixing minor vehicle damages, often those below the insurance excess amount.
In conclusion, Fidelidade Car Service positions itself as a comprehensive and customer-centric solution for vehicle repairs, particularly following accidents. Their integration with the Grupo Fidelidade, coupled with advanced services like online tracking and the availability of replacement vehicles, underscores their commitment to providing a superior automotive repair experience.
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