23/01/2019
Navigating the world of vehicle hire can sometimes present challenges, especially when you require a specialised vehicle like a Wheelchair Accessible Vehicle (WAV). Whether you need a WAV for a short trip, a longer holiday, or even a temporary solution due to a degenerative condition, understanding the hiring process is crucial. This guide aims to demystify the process of hiring a WAV, covering everything from understanding costs and insurance to delivery and flexible hire terms. Our aim is to ensure you can secure the right vehicle to maintain your independence and enjoy your travels without compromise.
Understanding Wheelchair Accessible Vehicles (WAVs)
Wheelchair Accessible Vehicles, often referred to as WAVs, are specifically adapted cars designed to allow wheelchair users to travel comfortably and safely. These vehicles typically feature a ramp or a lift for easy access, ample interior space to accommodate a wheelchair, and securement systems to keep the wheelchair in place during transit. WAVs come in various sizes and configurations, catering to different needs, from compact models suitable for solo travellers to larger vehicles that can accommodate multiple passengers alongside a wheelchair user.
The Hiring Process Explained
Hiring a WAV is straightforward, but it's important to be aware of the key considerations. The process generally involves contacting a reputable WAV hire company, discussing your specific needs, and confirming availability. Most companies will require a driving licence, proof of identity, and a deposit. It's always advisable to book in advance, especially during peak seasons or if you require a specific type of WAV, to ensure availability.
Pricing and Inclusions
When it comes to pricing, transparency is key. As mentioned, all prices for WAV hire typically include Collision Damage Waiver (CDW). This is a vital component of your hire agreement, offering protection against accidental damage to the hired vehicle. It's important to understand the excess amount associated with the CDW, which is the maximum you would be liable for in the event of damage.
VAT Considerations
A significant factor in the cost is Value Added Tax (VAT). For individuals registered as disabled, VAT is often not chargeable. This can lead to substantial savings on your hire. When making an enquiry, be sure to mention your eligibility for VAT exemption and have the necessary documentation ready. This could include a valid exemption certificate or proof of disability.
Payment Methods and Surcharges
Most reputable hire companies accept all major credit cards, providing a convenient payment option. However, be aware that some cards may incur a supplemental fee. For instance, American Express (Amex) and Diners Club often have a 5% supplemental fee. It's wise to confirm the accepted payment methods and any associated surcharges with the hire company before finalising your booking.
Delivery and Collection Services
For ultimate convenience, many WAV hire providers offer nationwide delivery and collection services. This means you can have the WAV brought directly to your doorstep, whether it's your home, a train station, or an airport. This service is particularly beneficial for those who may have difficulty travelling to a hire depot. It's important to note that delivery and collection charges are typically extra and will be added to your hire cost. Always clarify these charges when booking.
Flexible Hire Options
Daily, Weekly, and Long-Term Hire
WAV hire companies understand that needs vary. Therefore, they offer flexible hiring periods to suit your requirements. You can hire a WAV on a daily, weekly, or even a longer-term basis. This flexibility allows you to adapt the hire duration to your specific travel plans or temporary needs.
Special Rates for Longer Durations
For customers who require a mobility vehicle for an extended period but prefer not to commit to purchasing, special rates are often available. This is particularly relevant for individuals with degenerative conditions where their mobility needs may change over time. A minimum hire period, such as 28 days, is usually stipulated for these special rates. This ensures that you have access to a suitable vehicle for the duration you need it, with the assurance that your hire arrangement can be adapted if your circumstances change.
Adapting to Changing Needs
One of the key advantages of hiring a WAV is the flexibility it offers when your needs evolve. If the vehicle you have hired is no longer suitable, or if your requirements change, most providers will be happy to accommodate this. This could involve swapping you into a different, more appropriate WAV or arranging for the collection of the current vehicle. This commitment to customer service ensures that you always have access to the most suitable mobility solution.
Vehicle Sales and Sourcing
Beyond hire, many companies that offer WAV rentals also have a vehicle sales division. This division can often source WAVs from a wide network of suppliers within the industry, not just their own hire fleet. If you've experienced the freedom and convenience of a WAV through hiring and are considering a purchase, discussing your requirements with their sales team can be a valuable step. They can help you find the perfect new or used WAV to meet your long-term needs.
Making Your Booking
Securing your WAV hire is a simple process. You can typically book online through the company's website or contact their professional team directly by phone. When you call, be prepared to provide details about your required hire dates, the type of WAV you need (if you have a preference), and any specific accessibility requirements. The team will be able to guide you through the available options and assist with your booking. Contacting the team is the first step towards ensuring your accessible travel plans are met.
Frequently Asked Questions
| Question | Answer |
| What documents do I need to hire a WAV? | Typically, you will need a valid driving licence, proof of identity (such as a passport or utility bill), and potentially proof of your disability for VAT exemption. |
| Is insurance included in the hire price? | Yes, Collision Damage Waiver (CDW) is usually included. However, always check the policy details and the excess amount. |
| Can I take the WAV abroad? | This depends on the hire company's policy. It's essential to ask about European travel or travel outside the UK when booking. |
| What happens if the WAV breaks down? | Reputable hire companies provide breakdown assistance as part of the hire agreement. Contact the number provided by the hire company immediately. |
| Can I return the WAV early? | Most companies allow early returns, but there may be charges or refunds depending on the terms of your hire agreement. It's best to discuss this with the hire company. |
Conclusion
Hiring a Wheelchair Accessible Vehicle offers a flexible and practical solution for maintaining independence and enjoying travel. By understanding the pricing, insurance, delivery options, and the flexibility provided by reputable hire companies, you can confidently secure the right WAV for your needs. Remember to communicate your requirements clearly and book in advance to ensure a smooth and stress-free experience. For your next accessible journey, consider the convenience and benefits of hiring a WAV.
If you want to read more articles similar to WAV Hire: Your Accessible Journey Guide, you can visit the Automotive category.