09/08/2002
When planning a car rental in the United Kingdom, knowing the availability of rental locations and the associated breakdown assistance is crucial for a smooth journey. Avis, a prominent name in the car hire industry, offers a comprehensive network and various support packages to ensure customer satisfaction. This article delves into the specifics of Avis's presence in the UK and the details of their breakdown cover options, providing a clear guide for prospective renters.
Avis Locations Across the UK
For those wondering about the reach of Avis services within the UK, the company boasts a substantial network. Avis has over 140 locations spread across the United Kingdom. This extensive presence means that whether you're arriving at a major airport, a city centre, or a regional town, you're likely to find a convenient Avis branch.
When making a booking, customers can easily select their most convenient Avis location. The company's website provides a comprehensive Location Guide, which details not only the addresses of these branches but also their contact telephone numbers and opening hours. This information is invaluable for planning your pick-up and drop-off times, ensuring a hassle-free rental experience.
Should you need to alter your chosen rental location after your booking has been confirmed, Avis offers straightforward options. You can modify your booking either through the 'Online Bookings' section on their website or by contacting Avis Reservations directly. It's always advisable to have your reservation number readily available when making such changes. The convenience of having a vast number of locations means that Avis can cater to a wide range of travel needs, from business trips to leisure holidays.
Understanding Avis Breakdown Assistance
Breakdowns can happen, and having reliable roadside assistance is a key consideration when renting a vehicle. Avis offers different levels of breakdown cover, primarily through its 'Roadside Assistance Plus' and 'Avis Inclusive' packages. Let's break down what each entails.
Roadside Assistance Plus
Roadside Assistance Plus is an optional add-on designed to provide help with common non-mechanical issues that can leave you stranded. This service covers incidents such as:
- Flat batteries
- Lost keys
- Running out of fuel
- Tyre changes (in cases where the spare tyre is usable)
The cost for Roadside Assistance Plus is surprisingly affordable, starting from just £5 per day. This can be added to your rental agreement at the rental desk when you collect your car. It's a flexible option for those who want an extra layer of security against everyday mishaps without committing to a more comprehensive package.
Avis Inclusive
Avis Inclusive is a more comprehensive rental package that aims to provide complete peace of mind. This package must be selected at the time of booking and includes several key benefits:
- Roadside Assistance Plus as standard: You automatically receive the benefits of Roadside Assistance Plus with this package.
- Zero excess on damage and theft: This is a significant advantage, meaning you won't have to pay any excess charges if the vehicle is damaged or stolen (subject to terms and conditions).
- Faster pick-up with less paperwork: The inclusive package often streamlines the collection process, saving you valuable time.
- No unexpected costs at drop-off: This package is designed to cover most eventualities, reducing the likelihood of surprise charges when you return the vehicle.
Avis Inclusive is ideal for renters who are looking for a hassle-free experience with minimal financial risk. It's an all-in-one solution that covers a wide range of potential issues, allowing you to focus on enjoying your drive.
Adding and Checking Breakdown Cover
Understanding how to add and confirm your breakdown cover is essential:
- Adding Cover: Roadside Assistance Plus can be added at the rental desk upon collection. However, Avis Inclusive must be selected when you make your booking online. It cannot be added later.
- Checking Cover: You can verify if you have breakdown cover by checking your booking confirmation and rental agreement. If you're unsure, the rental desk team at your pick-up location can also provide this information.
Breakdowns and Accidents: What Happens?
Avis has clear procedures in place for both breakdowns and accidents:
- Breakdown Cover Differences: Avis Inclusive offers enhanced breakdown protection compared to standard cover. It includes Roadside Assistance Plus and zero excess, providing a more robust safety net.
- Accidents: If the vehicle is involved in an accident and becomes undriveable, Avis will arrange for its recovery. Depending on the circumstances of the accident, including any negligence on the part of the driver, a replacement vehicle may be offered.
International Travel and Breakdown Cover
It's important to note Avis's policy regarding taking rental vehicles outside the UK. Vehicles rented in the UK are strictly prohibited from leaving the country without prior consent. If a vehicle is taken abroad without authorisation, the renter may be held responsible for all costs associated with its return to the UK. In such cases, the availability of a replacement vehicle is not guaranteed, as this would constitute a breach of the rental agreement's terms and conditions. If you are renting a vehicle in a different country, each Avis location will have its own specific breakdown procedures, and similar rules regarding cross-border travel will apply.
Key Differences: Roadside Assistance Plus vs. Avis Inclusive
To summarise the core differences:
| Feature | Roadside Assistance Plus | Avis Inclusive |
|---|---|---|
| Coverage Type | Optional add-on for non-mechanical issues | Comprehensive rental package |
| Cost | From £5 per day | Included in package price (selected at booking) |
| Key Benefits | Flat battery, lost keys, out of fuel | Roadside Assistance Plus, zero excess, faster pick-up, no unexpected costs |
| Addition Method | At rental desk | At time of online booking |
Frequently Asked Questions
Q1: How many Avis locations are there in the UK?
A: Avis has over 140 locations throughout the United Kingdom.
Q2: Does Avis offer replacement vehicles after a breakdown?
A: Yes, with Avis Inclusive or Roadside Assistance Plus, a replacement vehicle or assistance to complete your journey can be provided, depending on the circumstances.
Q3: Can I add breakdown cover after I've booked my car?
A: Roadside Assistance Plus can be added at the rental desk. Avis Inclusive must be selected at the time of booking.
Q4: What if I have an accident rather than just a breakdown?
A: If the vehicle is undriveable after an accident, it will be recovered. A replacement vehicle may be offered, subject to the specific circumstances and any negligence.
Q5: What happens if I break down in a vehicle rented from the UK but I'm outside the UK?
A: Vehicles rented in the UK cannot leave the country without prior consent. Doing so without permission may make you liable for recovery costs, and a replacement vehicle may not be guaranteed as it breaches the terms and conditions.
By understanding the extensive network of Avis locations and the benefits of their breakdown assistance options, renters can make informed decisions to ensure a secure and enjoyable driving experience across the UK.
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