Tesla Contract Hire Renewal Guide

Understanding Your Tesla Contract Hire Renewal

Leasing a Tesla offers a fantastic way to experience cutting-edge electric vehicle technology, but like any vehicle agreement, it comes with responsibilities and renewal processes. This guide will walk you through the key aspects of managing your Tesla contract hire agreement, focusing on what happens as your contract progresses and what you need to be aware of for a seamless experience. We'll cover everything from maintaining your vehicle to understanding your obligations and how to handle specific situations.

Maintaining Your Tesla's MOT

One of the fundamental responsibilities under your Tesla Contract Hire Agreement, as outlined in terms 3.2 and 3.3, is to effect and maintain a valid MOT for your vehicle. This is a legal requirement for all vehicles over three years old operating on public roads in the UK. Tesla, as the owner of the vehicle, mandates this to ensure your car remains roadworthy and compliant with UK regulations.

Where to get your MOT:

While Tesla provides the vehicle, they do not offer an MOT testing service themselves. This means you'll need to take your Tesla to an independent MOT centre. Fortunately, these are widely available across the United Kingdom. For a comprehensive and official list of all MOT testing centres, the best resource is the official government website. Simply search for 'MOT test centres' on gov.uk, and you'll find a searchable database.

What to do before your MOT:

It's wise to prepare your Tesla for its MOT. While Teslas are known for their reliability, basic checks can help ensure a smooth pass. Consider checking:

• Tyre pressure and tread depth: Ensure tyres are at the correct pressure and have at least 1.6mm of tread depth across the central three-quarters of the breadth of the tread.
• Lights: All lights, including headlights, taillights, brake lights, and indicators, should be functioning correctly and free from cracks.
• Wipers and washers: Ensure the windscreen wipers are in good condition and that the washers effectively clear the screen.
• Horn: The horn should be working and produce a clear sound.

Handling Vehicle Damage and Repairs

Accidents and wear and tear can happen, and it's important to know how Tesla handles damage to their contract-hired vehicles. The agreement stipulates that you, as the hirer, are responsible for the repair of any damage to the Tesla.

When your Tesla sustains damage:

For any damage requiring professional attention, Tesla directs you to their approved Body Shop Network. This network consists of specialist repair centres that are equipped to handle Tesla vehicles and maintain the high standards expected of the brand. Using an approved body shop ensures that repairs are carried out using genuine Tesla parts and according to their repair procedures, which is crucial for maintaining the vehicle's integrity and potentially its resale value.

What if my Tesla is a total loss?

In the unfortunate event that your Tesla is declared a total loss by your insurance company (meaning the cost to repair it exceeds its market value), you need to follow a specific procedure. In such cases, you should reach out to [email protected]. Your contract hire agreement will be terminated once Tesla receives the settlement amount from your insurance provider. This settlement covers the outstanding value of the vehicle according to your agreement.

Warranty and Service Centre Appointments

While your contract hire agreement covers the leasing of the vehicle, the vehicle itself will likely come with a manufacturer's warranty. Any issues that fall under the warranty terms should be addressed through Tesla's dedicated service channels.

Scheduling a Service Appointment:

For any warranty-related issues or general servicing needs that are covered by warranty, the primary method for arranging support is via your Tesla App. Within the app, you can typically schedule a Service Centre appointment. This streamlined process allows you to book a time and location that suits you, making it easier to get your vehicle inspected and any faults rectified.

Resolving Complaints:

If you have warranty or vehicle-related complaints, Tesla advises you to raise these directly with the relevant Service Centre. This direct communication channel is intended to help resolve your issues efficiently. You can also learn more about Tesla's warranty terms and conditions, which will detail what is covered and for how long.

Requesting Important Documents

Throughout your contract hire period, you may need access to various documents related to your agreement and the vehicle itself. Two common requests are for a copy of your logbook (V5C) and other essential agreement-related paperwork.

Where to find your agreement:

Your original Contract Hire Agreement, along with any amendments, can usually be found within the Documents section of your Tesla account online. It's a good practice to familiarise yourself with this section upon signing your agreement and to keep digital copies of important documents.

Requesting a logbook or other documents:

Should you require a copy of your logbook (the official vehicle registration document) or any other specific documents pertaining to your contract hire, the designated contact point is [email protected]. Ensure you provide all necessary details, such as your account number and vehicle registration, when making such requests to expedite the process.

Summary of Key Responsibilities and Contacts

To help you keep track of your obligations and the correct channels for support, here's a quick reference table:

Frequently Asked Questions

Q1: Can I take my Tesla for MOT at any garage?

A1: Yes, you can take your Tesla to any authorised MOT testing centre across the UK. The official government website provides a list of these centres.

Q2: Who pays for repairs if I damage my Tesla?

A2: Under the contract hire agreement, you are responsible for the cost of repairs if your Tesla is damaged.

Q3: How do I book a service for a warranty issue?

A3: You should schedule a Service Centre appointment via your Tesla App for any warranty-related matters.

Q4: What happens if my Tesla is stolen or written off?

A4: If your vehicle is declared a total loss, you need to contact [email protected]. Your contract will be terminated upon receipt of the insurance settlement.

Q5: Where can I find a copy of my contract hire agreement?

A5: You can usually find your agreement in the 'Documents' section of your Tesla account online. For specific document requests, you can email [email protected].

By understanding these procedures and responsibilities, you can ensure a smooth and hassle-free experience throughout your Tesla contract hire agreement. Regular maintenance and adherence to the terms will help protect your vehicle and your agreement.

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