Windscreen Repair: Your Guide

Keeping Your View Clear: A Guide to Windscreen Damage and Repair

Your car's windscreen is more than just a piece of glass; it's a crucial structural component that contributes significantly to your vehicle's safety. It supports the roof in a rollover, allows airbags to deploy correctly, and provides a clear, unobstructed view of the road ahead. Therefore, any damage, no matter how minor it may seem, should be addressed promptly. This guide will walk you through the process of understanding and fixing windscreen chips and cracks, with a particular focus on considerations for users of the Motability scheme.

Can a Windscreen Chip Be Repaired? The Golden Rules

The good news is that many windscreen chips and minor cracks can indeed be repaired, saving you the cost and hassle of a full replacement. The key to a successful repair lies in acting quickly. When you notice damage, it's essential to book a repair as soon as possible. The longer you leave it, the greater the chance that moisture, dirt, and frost can seep into the damaged area, making it irreparable.

There are specific guidelines that determine whether a chip or crack is repairable:

• Size Matters: Generally, a chip smaller than the size of a UK £2 coin can be repaired.
• Location is Crucial: The position of the damage plays a significant role. Chips or cracks directly in the driver's line of sight, within the area swept by your windscreen wipers, are considered more serious. If this type of damage is larger than 10mm in diameter, it typically requires replacement rather than repair. For damage in other areas swept by the wipers, up to 40mm might be repairable.

Leaving damage unattended can lead to it spreading. What might start as a small, repairable chip can quickly develop into a large crack that compromises the integrity of the entire windscreen.

The Repair Process: What to Expect

Windscreen repair typically involves injecting a special resin into the damaged area. This resin is then cured, often using UV light, to bond the glass back together. The process is designed to restore the structural integrity of the windscreen and significantly improve the clarity of the damaged area. While the repair might still be slightly visible, it effectively prevents the damage from spreading and restores the windscreen's strength.

Motability Scheme and Windscreen Repairs: Understanding Your Policy

For individuals on the Motability scheme, understanding your policy regarding windscreen damage is vital. The information provided suggests that for Motability users, the cost of windscreen repairs is often included at no extra cost. This means you typically won't have to pay an excess for a repair if your windscreen meets the repairable criteria.

However, if your windscreen requires a full replacement, there may be an excess to pay. The policy details indicate a £50 excess specifically for windscreen replacements, as opposed to repairs. It's important to note that your excess might vary depending on your specific agreement and insurance policy documents, which are usually provided when you join the scheme.

Key takeaways for Motability users:

• Windscreen repairs are generally covered without an additional charge.
• A £50 excess usually applies if a windscreen replacement is necessary.
• Always refer to your specific policy documents for definitive details on your cover.

Getting your windscreen repaired or replaced through the approved channels will not affect your claims history, which is excellent news for maintaining your insurance record.

How to Arrange a Windscreen Repair or Replacement

Arranging a repair or replacement is straightforward. You can typically book an appointment online or by calling a dedicated helpline. For instance, the provided information mentions contacting Glassline on 0344 387 7639 (or 00353 18429731 from the Republic of Ireland).

When you contact them, it's crucial to:

• State you are on the Motability Scheme.
• Have your Certificate of Motor Insurance ready to provide necessary details.

If you book online, ensure you mention you are on the scheme in the relevant section of the booking form, often in an 'additional information' or 'notes' field.

Many providers offer a mobile service, meaning a qualified technician can visit you at your home or workplace, minimising disruption to your day.

What's Covered and What's Not?

Your Motability vehicle insurance policy typically covers various aspects of your car, including:

• Accidental damage
• Fire or theft damage
• Repair or replacement of glass (windscreen, side windows, rear windows)
• Permanently fitted in-car equipment
• Agreed adaptations and modifications
• Accessories and tools supplied with the car
• Replacement locks if keys are stolen and reported to the police
• Voluntary or charitable work driving
• Travel to and from your normal workplace

It's important to understand what is not covered, which primarily relates to your excess payment. As mentioned, while repairs are often free of charge, replacements usually incur an excess. Always check your policy for details on your specific excess amount, as it can vary based on factors like driver age and experience.

Common Windscreen Damage Types

Understanding the different types of damage can help you assess the situation:

Frequently Asked Questions (FAQs)

Q1: How quickly should I get a windscreen chip repaired?
As soon as you notice it. The sooner you act, the higher the chance of a successful and cost-effective repair.

Q2: Will repairing my windscreen affect my no-claims bonus?
No, windscreen repairs or replacements arranged through the Motability scheme typically do not impact your claims history or no-claims bonus.

Q3: What if the damage is to a side window or rear window?
Similar to the windscreen, side and rear windows can also be repaired or replaced. The policy usually covers damage to any glass on your vehicle, with specific excess details potentially applying to replacements.

Q4: What is a WAV?
WAV stands for Wheelchair Accessible Vehicle. This is a vehicle specifically adapted to allow a wheelchair user to travel comfortably and safely within the vehicle, often remaining in their wheelchair.

Q5: Who is responsible for the cost of windscreen repair on a Motability vehicle?
For repairs, the cost is typically covered by the Motability scheme at no extra charge. For replacements, a £50 excess usually applies, payable by the user.

Q6: What if my windscreen wipers are faulty?
If you have issues with your windscreen wipers, you should contact your dealer for repairs or blade replacements, as this is usually a separate service from glass repair.

Conclusion: Prioritise Your Safety and Visibility

A damaged windscreen is a safety hazard that needs immediate attention. By understanding the repair criteria, the process, and your Motability policy, you can ensure your vehicle remains safe and legal on the road. Don't delay – get those chips and cracks seen to promptly to maintain clear visibility and protect your vehicle's structural integrity. If in doubt, always contact your Motability provider or the designated glass repair service for advice specific to your situation.

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