07/12/2015
Buying a used car can often feel like navigating a minefield. You want reliability, a fair price, and the peace of mind that comes from a trustworthy seller. In the bustling automotive market of Devon & Cornwall, one name consistently emerges as a beacon of trust and longevity: Chico's of Plymouth. With a heritage stretching back over four decades, this family-owned and run dealership has cemented its reputation by adhering to a simple yet powerful ethos: providing quality cars at affordable prices, complemented by exceptional customer service.
Established in 1981, Chico's has been a cornerstone of the local community, evolving from a humble beginning into one of the longest-trading used-car dealerships in the region. Chico and his dedicated team have spent over 40 years meticulously handpicking vehicles from across the country, ensuring that their customers, both local and nationwide, have access to a diverse and dependable selection. This extensive experience isn't just a number; it translates into a profound understanding of the market and a keen eye for value, ensuring that every car on their forecourt meets their stringent standards.
A Legacy of Trust: Four Decades in the Making
The longevity of Chico's of Plymouth is a testament to their unwavering commitment to customer satisfaction. In an industry often characterised by transient businesses, four decades of continuous operation under family ownership is a remarkable achievement. This long-standing presence fosters a unique relationship with their clientele, many of whom return time and again for their second, third, and even tenth cars. Such repeat business speaks volumes about the trust and confidence customers place in Chico's. It's not merely about selling a car; it's about building lasting relationships and becoming a go-to resource for all motoring needs.
With two strategically located sites, Chico's has cultivated an environment that is both relaxed and highly informative. They understand that purchasing a car is a significant decision, and their approach is designed to eliminate pressure while providing all the necessary information. Their team comprises experienced product specialists who can guide you through the features of various vehicles, finance specialists who demystify the purchasing process, and skilled technicians and valeters who ensure every vehicle is presented in its best possible condition and is mechanically sound. This holistic approach ensures that every aspect of your motoring journey, from initial inquiry to after-sales support, is seamlessly managed.
The Chico's Promise: Value, Quality, and Service
Chico's mission is built upon three pillars: great value, high quality, and fantastic customer service. These aren't just buzzwords; they are principles embedded in every transaction and operation within the dealership.
- Great Value: Ensuring you receive a fair deal is paramount. Chico's employs a rigorous pricing strategy that involves price checking every vehicle against industry market valuations. This meticulous process extends to part-exchange vehicles, guaranteeing transparency and fairness. Beyond mere pricing, they thoroughly consider the vehicle's condition, its provenance (history of ownership), and its service history. Features, additional extras, and the overall desirability of the car are also factored in, ensuring that the price truly reflects the vehicle's comprehensive value.
- High Quality: Every car supplied by Chico's undergoes a stringent preparation process to meet high standards. This commitment to quality is underscored by several key provisions:
- 3 Months Warranty: All cars come with a minimum 3-month warranty, which can be extended up to an impressive 36 months for added peace of mind. This demonstrates confidence in the reliability of their stock.
- Minimum 6 Months MOT: Ensuring roadworthiness, every car is supplied with at least 6 months remaining on its MOT certificate.
- Vehicle History Check: A comprehensive history check is conducted on every vehicle to confirm its provenance, ensuring it has no hidden past such as being stolen, written off, or having outstanding finance.
- Multipoint Safety Inspection: Before sale, each car undergoes a thorough multipoint safety inspection by their qualified technicians, addressing any potential issues to ensure it is safe and reliable.
- Interior & Exterior Valet: To present each vehicle in pristine condition, a professional interior and exterior valet is performed, making the car feel as new as possible for its next owner.
- Fantastic Customer Service: The true measure of a dealership often lies in its customer service. Chico's pride themselves on the high number of returning customers, a clear indicator of their success in this area. Their experienced Sales Team is dedicated to guiding you through the entire process, whether you're ready to buy or simply seeking advice. They understand that financing can be a complex part of car buying, which is why they work with multiple finance lenders, catering to a wide range of credit profiles, from excellent to poor credit. Everyone is considered, regardless of their financial history. Furthermore, they provide no-obligation finance quotes with an option for an eligibility check that crucially does not affect your credit score, offering transparency and flexibility without commitment.
Over their journey, Chico's of Plymouth has earned numerous accreditations and awards, serving as tangible proof of their commitment to excellence. These include:
- AutoTrader Highly Rated Dealer
- CarGurus Top Rated Dealer
- Over 600 5-Star reviews across various platforms, reflecting widespread customer satisfaction.
- Plymouth City Council "Buy with Confidence" Trading Standards Approved, signifying adherence to high consumer protection standards.
- Health & Safety Executive compliant, demonstrating a safe working environment.
- Good Garage Scheme Member, indicating reliable and trustworthy workshop services.
These accolades are not just badges; they are a public affirmation of the high standards Chico's upholds in every aspect of their operation, from sales to aftercare.
Beyond the Sale: Chico's Garage Workshop Facilities
For many dealerships, the transaction ends when you drive away. However, Chico's understands that buying a car is just the beginning of your motoring journey. Unlike many other dealerships, they operate their own dedicated workshop, "Chico's Garage," located at Emma Place, Stonehouse, Plymouth. This means they offer comprehensive workshop facilities, including servicing, MOTs, and repairs, all carried out by their fully trained and well-established team of technicians. Crucially, these services are available whether or not you purchased your car from Chico's, highlighting their commitment to the wider motoring community and offering a convenient, reliable option for ongoing vehicle maintenance. This integrated approach provides an invaluable layer of support and expertise, ensuring your vehicle remains in top condition long after the sale.
Making an Informed Decision: What to Consider
When assessing a used car dealership, several factors should weigh heavily in your decision-making process. Chico's of Plymouth consistently addresses these considerations:
| Feature/Consideration | Chico's of Plymouth Offering | Importance for Buyer |
|---|---|---|
| Dealership Experience/Longevity | Established 1981, family-owned & run for 40+ years. | Indicates stability, reliability, and deep market knowledge. |
| Vehicle Quality Assurance | 3-36 month warranty, 6+ month MOT, history check, multipoint inspection, valet. | Reduces risk, ensures roadworthiness, and provides peace of mind. |
| Customer Service Reputation | 600+ 5-star reviews, repeat customers, dedicated sales team. | Signifies a positive buying experience and reliable support. |
| Financial Flexibility | Multiple lenders, good & poor credit considered, no-obligation quotes, soft eligibility checks. | Offers accessible financing options without impacting credit score. |
| After-Sales Support | Full workshop facilities (servicing, MOTs, repairs) available for all cars. | Provides ongoing maintenance and support, creating a single point of contact. |
| Industry Recognition | AutoTrader/CarGurus Top Rated, "Buy with Confidence" approved, Good Garage Scheme. | External validation of quality, service, and ethical practices. |
Today, with over 80 cars in stock, Chico's continues to serve both new customers and the many who have become part of their extended family. Their sales team, boasting over 50 years of combined experience, has helped thousands of individuals find their ideal cars. This collective expertise ensures that you receive informed, practical advice tailored to your specific needs, rather than a generic sales pitch.
Frequently Asked Questions About Buying a Used Car at Chico's
Here are some common questions prospective buyers might have when considering Chico's of Plymouth:
Q: Is a used car warranty truly important?
A: Absolutely. A warranty, like the 3-36 months offered by Chico's, provides crucial protection against unforeseen mechanical and electrical faults that can arise after purchase. It offers peace of mind and can save you significant costs on repairs, making your investment more secure.
Q: How does Chico's ensure the history and provenance of their vehicles?
A: Chico's performs a comprehensive vehicle history check on every car. This check identifies if a vehicle has been stolen, written off, or has any outstanding finance. It also verifies mileage and previous ownership, giving you a transparent view of the car's past.
Q: Can I get finance through Chico's if I have a poor credit history?
A: Yes, Chico's works with multiple finance lenders who consider all credit backgrounds, including those with excellent and poor credit. They encourage you to get a no-obligation finance quote, and their eligibility check won't affect your credit score, allowing you to explore your options without commitment.
Q: Do I have to buy a car from Chico's to use their workshop facilities?
A: No. Chico's Garage, their on-site workshop, offers full servicing, MOTs, and repair facilities that are open to all motorists, regardless of where they purchased their vehicle. This flexibility underscores their commitment to supporting the wider motoring community.
Q: What does "Plymouth City Council 'Buy with Confidence' Trading Standards Approved" mean?
A: This accreditation signifies that Chico's of Plymouth has been rigorously vetted by Trading Standards officers and has demonstrated a commitment to fair trading practices and high standards of customer service. It offers consumers an extra layer of assurance when making a purchase.
In conclusion, when asking "Is Chico's of Plymouth a good place to buy a used car?", the extensive information available, coupled with their long-standing reputation and numerous accolades, paints a very compelling picture. Their dedication to value, quality, and outstanding customer service, from the initial browsing experience to comprehensive after-sales support through Chico's Garage, positions them as a highly reliable and trustworthy option for your next used car purchase in Devon & Cornwall. Come along, meet their team, and join the ever-expanding number of satisfied customers who are glad they chose Chico's of Plymouth.
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