27/04/2004
Navigating the healthcare landscape can sometimes feel complex, but understanding the role of your local General Practitioner (GP) is fundamental to accessing timely and effective medical assistance. GPs are typically your initial point of contact within the National Health Service (NHS) and play a crucial role in managing common ailments and referring you for specialist care when needed. This article delves into the services and offerings of a prominent GP practice, Holdenhurst Road Surgery, providing a comprehensive overview for patients in the Bournemouth area.

What is a GP Service?
A General Practitioner, or GP, serves as the cornerstone of primary healthcare. They are qualified medical doctors who provide a broad range of medical services, from diagnosing and treating common illnesses and injuries to offering preventative care and health advice. GPs act as gatekeepers to the wider NHS, referring patients to hospitals for more complex conditions, diagnostic tests, or specialist consultations. They can also prescribe medications, perform minor surgical procedures, and manage chronic health conditions. GP practices are often described as small or family-run, typically comprising a dedicated team of medical practitioners and support staff who work collaboratively to meet the healthcare needs of their registered patients.
Introducing Holdenhurst Road Surgery
Holdenhurst Road Surgery, officially known as Holdenhurst Site Of Shelley Manor & Holdenhurst Mc, stands as a leading GP practice situated in the heart of Bournemouth. Located at Holdenhurst Site, 199 Holdenhurst Road, Bournemouth, Dorset, BH8 8DE, this practice is dedicated to providing accessible and quality healthcare to its community. Patients can easily get in touch to schedule appointments and discuss their health concerns. The practice is committed to offering a comprehensive suite of services designed to address a variety of health needs.
Services Offered at Holdenhurst Road Surgery
Holdenhurst Road Surgery boasts a diverse range of services, catering to various medical requirements. These include:
- Asthma Clinic: Dedicated support and management for individuals with asthma, helping them to control their condition effectively.
- Minor Surgery: The practice offers minor surgical procedures, such as the removal of moles and skin lesions, performed conveniently on-site. This reduces the need for patients to travel to hospitals for these common procedures.
- Learning Disability Health Check: Holdenhurst Road Surgery provides specific health checks for individuals with learning disabilities, ensuring their unique health needs are met with understanding and tailored support.
Furthermore, the surgery utilizes the Electronic Prescription Service (EPS). This innovative service allows patients to receive their prescriptions electronically, streamlining the process and eliminating the need for paper prescriptions. Your nominated pharmacy can then receive your prescription directly, making medication collection more convenient.
Meet the Team at Holdenhurst Road Surgery
The strength of any GP practice lies in its medical team. Holdenhurst Road Surgery is supported by a dedicated staff of 8 individuals, ensuring comprehensive care for all patients. The GP profile highlights several experienced practitioners:
| Name | Job Title | GMC Number |
|---|---|---|
| Dr Kayvan Bidad | General Practitioner | 5197606 |
| Dr Catriona Thomson | General Practitioner | 7020286 |
| Dr Heidi Yeoman | General Practitioner | 4623119 |
| Dr Rayhaneh Zahedi | General Practitioner | 6056556 |
| Mrs Sarah Brown | Nurse Practitioner | N/A |
| Julie Thornton | Nurse Practitioner | N/A |
| Mrs Debbie Morris | Other | N/A |
| Mrs Ying Greenhow | Other | N/A |
This team of medical professionals works diligently to cater to your healthcare requirements.
Accessibility and Facilities
Holdenhurst Road Surgery is committed to ensuring that its facilities are accessible to all patients. They offer:
- Disabled Parking: Dedicated parking spaces for disabled individuals.
- Disabled WC: Accessible toilet facilities.
- Induction Loop: An induction loop system to assist patients with hearing aids.
- Step-Free Access: Ensuring that the entrance and internal areas are accessible without steps.
- Wheelchair Access: Facilities designed to accommodate wheelchairs throughout the practice.
- Parking: Ample car parking is available, along with dedicated cycle parking facilities.
These amenities underscore the practice's dedication to patient comfort and convenience.
Opening Times
Understanding the opening times is crucial for planning your visits or calls. Holdenhurst Road Surgery has specific hours for reception and surgery appointments:
Morning/Afternoon Hours:
- Monday: 12:00 - 17:30
- Tuesday: 12:00 - 17:30
- Wednesday: 12:00 - 17:30
- Thursday: 12:00 - 17:30
- Friday: 12:00 - 17:30
Late Afternoon Hours:
- Monday: 14:00 - 17:30
- Tuesday: 14:00 - 17:30
- Wednesday: 14:00 - 17:30
- Thursday: 14:00 - 17:30
- Friday: 14:00 - 17:30
It's advisable to confirm these times directly with the surgery, as they may be subject to change.
Practice Performance
Performance metrics provide insight into the quality of care offered by a GP practice. Holdenhurst Road Surgery has received a 'Good' rating from the Care Quality Commission (CQC) Inspection. This rating reflects a positive assessment of their services and operations.

Regarding flu vaccinations, the practice has achieved the following:
- Flu Vaccinations - Aged 65 and over: 55.8% of 1063 eligible people were vaccinated.
- Flu Vaccinations - Under 65 At Risk Groups: 39.9% of 828 eligible people were vaccinated.
These figures indicate the practice's efforts in promoting preventative health measures within the community.
Key Information Summary
To summarise, Holdenhurst Road Surgery is a well-established GP practice providing essential healthcare services. Their commitment to patient care is evident in their comprehensive service offerings, accessible facilities, and dedicated medical staff. The practice's location and operational details are:
| Detail | Information |
|---|---|
| Practice Name | Holdenhurst Site Of Shelley Manor & Holdenhurst Mc |
| Address | Holdenhurst Site, 199 Holdenhurst Road, Bournemouth, Dorset, BH8 8DE |
| Phone Number | 01202 556741 |
| Fax Number | N/A |
| Website | http://www.smh-mc.co.uk |
| Commissioner | NHS Dorset CCG |
| Electronic Prescription Service | Available |
| CQC Rating | Good |
Frequently Asked Questions (FAQs)
Q1: How do I register with Holdenhurst Road Surgery?
A1: To register, you typically need to complete a registration form available from the surgery or their website. You may also need to provide proof of identity and address. It's best to contact the surgery directly for their specific registration process.
Q2: Can I get repeat prescriptions from Holdenhurst Road Surgery?
A2: Yes, Holdenhurst Road Surgery offers repeat prescriptions. They utilize the Electronic Prescription Service (EPS), which allows for a streamlined process. You will need to discuss your repeat prescription needs with your GP.
Q3: What should I do in an emergency?
A3: For life-threatening emergencies, always call 999. For urgent medical advice that is not an emergency, you can contact NHS 111.
Q4: Does the surgery offer online appointment booking?
A4: While the provided information doesn't explicitly state online booking, it's common for modern GP practices to offer this. You can check their website or call the surgery to inquire about online services.
Q5: What if I need to see a doctor outside of the opening hours?
A5: For urgent, non-life-threatening medical needs outside of opening hours, you should contact NHS 111. They can provide advice and direct you to the appropriate service, which may include an out-of-hours GP service.
In conclusion, Holdenhurst Road Surgery is a vital healthcare provider in Bournemouth, offering a range of essential GP services. Their commitment to patient care, accessibility, and a well-equipped team makes them a reliable choice for your primary healthcare needs.
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