03/01/2023
When it comes to local healthcare, finding a reliable and comprehensive General Practice (GP) is paramount. For residents of West Wickham and the surrounding areas, Addington Road Surgery stands out as a leading provider, deeply rooted in the community and committed to delivering high-quality medical services. This guide aims to provide a thorough overview of everything you need to know about this esteemed surgery, from its convenient location to the extensive range of services and the dedicated team that makes it all possible.
Understanding where your GP practice is located is the first step in accessing the care you need. Addington Road Surgery is conveniently situated at 77 Addington Road, West Wickham, Kent, BR4 9BG. This central location ensures easy accessibility for patients across the region, making it a cornerstone of healthcare provision in the local community. Its presence in West Wickham means that residents have a trusted medical facility right on their doorstep, reducing travel time and making routine appointments or urgent consultations more manageable. The postcode BR4 9BG is a key identifier for planning your visit, whether you're walking, cycling, or driving.
- Connecting with Addington Road Surgery: Contact and Communication
- A Comprehensive Spectrum of Healthcare Services
- The Dedicated Team Behind Your Care
- Embracing Modern Conveniences: Digital Healthcare Services
- Performance and Patient Satisfaction: A Commitment to Excellence
- Understanding Opening Hours and Appointments
- Patient Demographics and Facilities
- Frequently Asked Questions (FAQs)
- Q: Where exactly is Addington Road Surgery located?
- Q: How can I contact Addington Road Surgery to book an appointment?
- Q: What are the opening hours for Addington Road Surgery?
- Q: Can I order my repeat prescriptions online?
- Q: What specific services or clinics does the surgery offer?
- Q: How many doctors are on staff at Addington Road Surgery?
- Q: Is there disabled access and parking available at the surgery?
- Q: What is the Care Quality Commission (CQC) rating for Addington Road Surgery?
- Q: What is the Electronic Prescription Service (EPS)?
- Conclusion
Connecting with Addington Road Surgery: Contact and Communication
Effective communication is vital in healthcare, and Addington Road Surgery provides multiple channels for patients to get in touch. For appointments and general enquiries, the primary contact number is 02084 625771. This direct line ensures that patients can easily book appointments, inquire about services, or seek advice during opening hours. In addition to phone communication, the surgery also has a fax number, 020 8462 8526, though phone calls are generally preferred for immediate needs. For more information or to access online services, patients are encouraged to visit their official website at http://www.addingtonroadsurgery.co.uk. While an email address for general patient contact isn't publicly listed, the website often serves as a comprehensive resource for information and accessing digital services. The surgery's clinical commissioning is overseen by NHS South East London Icb - 72Q, ensuring that services align with regional healthcare strategies and standards.
A Comprehensive Spectrum of Healthcare Services
Addington Road Surgery prides itself on offering a broad array of services designed to address the diverse health needs of its patient population. Their commitment to holistic care is evident in the variety of clinics and treatments available in-house, reducing the need for patients to travel to external facilities for common medical procedures and consultations. These services include, but are not limited to:
- Asthma Clinic: Providing specialised care for patients with asthma, including diagnosis, management plans, medication reviews, and education on living well with the condition. Regular monitoring helps patients maintain optimal respiratory health.
- Minor Surgery: The convenience of having minor surgical procedures, such as the removal of moles and skin lesions, performed directly at the surgery. This in-house service offers a comfortable and familiar environment for patients.
- Child Health and Development: Dedicated services focusing on the health and developmental milestones of children, including routine check-ups, immunisations, and advice for parents on various aspects of child wellbeing.
- Primary Care Counselling Service: Recognising the importance of mental health, the surgery offers a counselling service to support patients dealing with stress, anxiety, depression, and other mental health challenges, providing a vital initial point of contact for psychological support.
- Joint Injections: For patients experiencing joint pain or inflammation, joint injections can provide significant relief. This service is available at the surgery, offering a targeted treatment option for various musculoskeletal conditions.
- Long-Acting Reversible Contraception (LARC): Including options like IUDs (intrauterine devices) or implants, this service provides comprehensive family planning advice and fitting, offering reliable and convenient contraception methods.
- Phlebotomy: The service for drawing blood for diagnostic tests, a fundamental part of routine health checks and monitoring various medical conditions.
- Diabetes Clinic (including insulin initiation): A specialised clinic providing comprehensive care for patients with diabetes, from initial diagnosis and management strategies to insulin initiation and ongoing support to help patients control their condition effectively.
- Learning Disability Health Check: Tailored health checks and support for patients with learning disabilities, ensuring their unique health needs are met and providing access to appropriate care and resources.
The availability of such a wide range of services under one roof underscores Addington Road Surgery's dedication to providing accessible and integrated healthcare for its diverse patient base.
The Dedicated Team Behind Your Care
The strength of any medical practice lies in its staff, and Addington Road Surgery boasts a dedicated team of experienced healthcare professionals committed to patient well-being. The surgery has a medical staff of 8, ensuring comprehensive coverage for patient needs. This team includes six General Practitioners, a Healthcare Assistant, and a Practice Nurse, all working collaboratively to deliver the highest standard of care. The GPs include:
- Dr Tessa Leake (GMC Number: 6163950)
- Dr Temi Jacobs (GMC Number: 7114418)
- Dr Nehul Patel (GMC Number: 6147663)
- Dr Seye Sodipe (GMC Number: 3378810)
- Dr Preethy Prathap (GMC Number: 6049187)
- Dr Maysa F Noori (GMC Number: 4774352)
Alongside the doctors, Mrs Julie Pelican serves as a Healthcare Assistant, providing invaluable support in patient care, and Ms Sarah Rains is the Practice Nurse, playing a crucial role in preventative care, chronic disease management, and various clinics. The collective expertise and compassionate approach of this team ensure that patients receive personalised and effective medical attention.
Embracing Modern Conveniences: Digital Healthcare Services
In an increasingly digital world, Addington Road Surgery is at the forefront of adopting modern conveniences to enhance patient experience and accessibility. They offer the Electronic Prescription Service (EPS), a highly beneficial system that allows prescriptions to be sent electronically from the surgery directly to a pharmacy of the patient's choice. This eliminates the need for paper prescriptions, making the process faster, more secure, and more convenient for patients.
Furthermore, the surgery provides robust online patient transactional services, empowering patients to manage aspects of their healthcare from the comfort of their homes:
- Online Appointment Management: Patients can easily book and cancel appointments online. This service is widely utilised, with 6042 patients registered and 59 appointment scheduling or cancelling transactions recorded within a recent reporting month, highlighting its popularity and utility.
- Online Repeat Prescription Ordering: The system enables patients to order repeat prescriptions online. With 6028 registered online patients for this service, it offers a streamlined way to ensure continuous access to necessary medications, although the transaction count for a specific reporting month was listed as 0, the functionality remains enabled and available for patients to use.
- Online Access to Detailed Coded Care Records: A significant feature allowing patients to view elements of their detailed coded care record online. This promotes transparency and allows patients to be more informed and engaged in their health management. A total of 4294 online patients are registered for this service, with 10713 accesses recorded, indicating a strong uptake and value for patients.
These digital services are instrumental in providing flexible and efficient healthcare access, aligning with the evolving needs and expectations of modern patients.
Performance and Patient Satisfaction: A Commitment to Excellence
Addington Road Surgery's commitment to quality is reflected in its performance metrics and patient feedback. The Care Quality Commission (CQC) has rated the surgery as 'Good', a testament to its high standards of care across various domains. The CQC rating is an independent assessment of healthcare services in England, ensuring they are safe, effective, caring, responsive, and well-led.
Here's a snapshot of some key performance indicators, demonstrating the surgery's effectiveness in various areas of patient care:
| Measure | Value | Significance |
|---|---|---|
| CQC Inspection Rating | Good | Reflects high standards of safety, effectiveness, and patient care. |
| Cancer Detection Rate | 55.38% (out of 65 new diagnoses) | Indicates proactive efforts in early diagnosis, crucial for better outcomes. |
| Cervical Cancer Screening | 77.3% (of 2365 eligible women) | High uptake in vital preventative health measures for women. |
| Dementia - Face to Face Reviews | 78.87% (out of 71 patients) | Ensuring comprehensive review and management for patients with dementia. |
| Diabetes - Managing Blood Glucose Level (HbA1c) | 75.06% within recommended level (out of 401 patients) | Effective management of a chronic condition, preventing complications. |
| Flu Vaccinations - Aged 65 and over | 67.3% (of 1974 eligible people) | Strong protection for vulnerable elderly populations during flu season. |
| Patient Experience - Confidence and Trust | 96.32% (of 126 respondents) | Very high level of patient confidence and trust in healthcare professionals. |
| Patient Satisfaction with GP Practice Appointment Times | 62.54% (of 120 respondents) | While indicating room for improvement, shows a good level of satisfaction with appointment availability. |
These figures highlight the surgery's strong performance in preventative care, chronic disease management, and overall patient satisfaction, reinforcing its reputation as a reliable healthcare provider.
Understanding Opening Hours and Appointments
Addington Road Surgery operates with consistent opening hours throughout the working week, providing reliable access for patients. The reception and surgery hours are as follows:
- Monday: 08:00 - 18:30
- Tuesday: 08:00 - 18:30
- Wednesday: 08:00 - 18:30
- Thursday: 08:00 - 18:30
- Friday: 08:00 - 18:30
Patients are advised to contact the surgery during these hours to book appointments, manage prescriptions, or discuss any health concerns. The availability of online booking further enhances flexibility for patients who prefer to schedule their visits outside of direct phone contact hours.
Patient Demographics and Facilities
Addington Road Surgery serves a substantial patient population, with a total of 8962 registered patients. This includes a near-even split of 4467 female registered patients and 4495 male registered patients, reflecting its role in serving the diverse community of West Wickham. The surgery is also well-equipped with facilities to ensure accessibility for all patients. These include disabled parking, a disabled WC, step-free access, and wheelchair access, ensuring that the practice is inclusive and welcoming to individuals with varying mobility needs. Additionally, cycle parking is available, encouraging environmentally friendly modes of transport for those visiting the surgery.
Frequently Asked Questions (FAQs)
Q: Where exactly is Addington Road Surgery located?
A: Addington Road Surgery is located at 77 Addington Road, West Wickham, Kent, BR4 9BG. It's centrally positioned for easy access by residents of West Wickham and surrounding areas.
Q: How can I contact Addington Road Surgery to book an appointment?
A: You can contact the surgery for appointments by calling 02084 625771 during their opening hours. Online appointment booking is also available via their website for registered patients.
Q: What are the opening hours for Addington Road Surgery?
A: The surgery is open Monday to Friday from 08:00 to 18:30. These hours apply consistently across all weekdays.
Q: Can I order my repeat prescriptions online?
A: Yes, Addington Road Surgery offers an online repeat prescription ordering service. You can also benefit from the Electronic Prescription Service (EPS), which sends your prescription directly to your chosen pharmacy.
Q: What specific services or clinics does the surgery offer?
A: The surgery offers a wide range of services including Asthma Clinic, Minor Surgery, Child Health and Development, Primary Care Counselling, Joint Injections, Long-Acting Reversible Contraception (LARC), Phlebotomy, Diabetes Clinic (including insulin initiation), and Learning Disability Health Checks.
Q: How many doctors are on staff at Addington Road Surgery?
A: There are six General Practitioners (GPs) at Addington Road Surgery, supported by a Healthcare Assistant and a Practice Nurse, making a total of 8 medical staff.
Q: Is there disabled access and parking available at the surgery?
A: Yes, Addington Road Surgery provides excellent accessibility, including disabled parking, a disabled WC, step-free access, and full wheelchair access to ensure comfort for all patients. Cycle parking is also available.
Q: What is the Care Quality Commission (CQC) rating for Addington Road Surgery?
A: Addington Road Surgery has received a 'Good' rating from the Care Quality Commission, reflecting their commitment to providing high-quality, safe, and effective care.
Q: What is the Electronic Prescription Service (EPS)?
A: EPS is a service that allows your GP to send your prescription electronically to a pharmacy of your choice. This means you don't need a paper prescription and can simply go to your pharmacy to collect your medication, making the process more efficient and convenient.
Conclusion
Addington Road Surgery stands as a pillar of healthcare within the West Wickham community. With its accessible location, extensive range of in-house services, and a compassionate, dedicated team of medical professionals, it offers a comprehensive and patient-centred approach to health and well-being. The surgery's embrace of modern digital services, including online appointment booking, repeat prescription ordering, and access to patient records, further enhances convenience and patient empowerment. Coupled with strong performance metrics and a 'Good' CQC rating, Addington Road Surgery exemplifies a commitment to delivering high-quality, accessible, and responsive healthcare for all its registered patients. Whether you're a long-standing patient or considering registering, Addington Road Surgery is clearly equipped to meet the diverse healthcare needs of the community.
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