27/06/2010
Ford Security Package: Comprehensive Vehicle Protection
In today's world, the security of your vehicle is paramount. Ford understands this, and has developed the Ford Security Package, a comprehensive suite of services designed to offer unparalleled peace of mind to its owners. This advanced system goes beyond traditional anti-theft measures, leveraging cutting-edge technology to actively protect your investment and its valuable contents. Whether you're concerned about theft, unauthorised access, or simply want an extra layer of security, the Ford Security Package is engineered to provide robust protection, day and night.
The Ford Security Package is more than just an alarm; it's an integrated system that connects your vehicle to a network of support and alerts. It empowers you with remote capabilities and real-time information, ensuring you're always in control and informed about your vehicle's status. This package is a testament to Ford's commitment to innovation and customer safety, offering a sophisticated solution for modern vehicle security needs.
What is the Ford Security Package?
The Ford Security Package is an advanced, subscription-based service that provides a multi-layered approach to vehicle security. It bundles several key features designed to deter theft, alert owners to potential threats, and assist in the recovery of a stolen vehicle. At its core, the package aims to safeguard your vehicle, which is often one of your most significant investments, and the belongings you carry within it. The peace of mind it offers is invaluable, allowing you to focus on your journey rather than worrying about your vehicle's safety.
Key components of the Ford Security Package include:
- Stolen Vehicle Services: Direct access to live agents 24/7 who assist law enforcement in tracking and recovering your vehicle.
- Theft Alerts: Customizable notifications via the FordPass App for unauthorized access, movement, starts, or factory resets.
- Start Inhibit: The ability to remotely immobilise your vehicle, preventing it from starting even with an authorised key present.
This package is available on select 2024-2025 F-150® and select 2025 Super Duty® trucks, excluding the F-150 Lightning® and Ford Pro customers. It requires the FordPass® app, modem activation, an activated plan, and compatible SYNC® 4 software.
How to Get the Ford Security Package
Activating your Ford Security Package is a straightforward process, designed for convenience and immediate protection. You can initiate your one-year complimentary subscription through your Ford Account on the Ford website or directly via the Connected Services tile within the FordPass App. Importantly, no credit card is required to activate this initial trial period. This allows you to experience the full benefits of the package without any immediate commitment.
For those who wish to extend their protection beyond the complimentary period, the Ford Security Package is available for a monthly subscription fee of $9.99. This ensures continuous security and access to all the advanced features Ford offers.
Stolen Vehicle Services: Your 24/7 Recovery Partner
In the unfortunate event that your vehicle is stolen, Stolen Vehicle Services acts as your dedicated recovery partner. This service connects you to live agents around the clock, who will work in conjunction with law enforcement agencies to track and recover your vehicle. The process is initiated by filing a police report, followed by contacting Ford's dedicated support line. Ford agents will then verify the police report with law enforcement and commence tracking your vehicle's location. They can also disable factory reset functionality, preventing thieves from erasing your vehicle's data and hindering recovery efforts.
Key aspects of Stolen Vehicle Services:
- 24/7 Live Agent Support: Always available to assist you and law enforcement.
- Vehicle Tracking: Utilises the vehicle's cellular and GPS capabilities for real-time location data.
- Disabled Factory Reset: Prevents thieves from wiping the vehicle's data.
- Law Enforcement Collaboration: Agents share location data and coordinate recovery efforts.
- Notification System: You receive email confirmations and case updates.
It's crucial to remember that if your vehicle goes missing, your immediate action should be to file a police report. This report number is essential for Ford's Stolen Vehicle Services to commence their recovery process. Tracking capabilities can be influenced by signal strength, network coverage, and the vehicle's surroundings, but Ford's system is designed to maximise the chances of recovery.
Theft Alerts: Stay Informed of Potential Threats
Theft Alerts provide an immediate notification system for any suspicious activity concerning your vehicle. These alerts can be customised to notify you of various events, including potential intrusions, forceful impacts, unexpected location changes, doors being opened, hardware being disabled, or attempts to perform a factory reset. By enabling push notifications through the FordPass App, you receive instant alerts, allowing you to take timely action.
Theft Alerts monitor and notify for:
| Trigger Event | Description |
|---|---|
| Potential Intrusion | Break-ins or cabin movement detected while the vehicle is locked. |
| Forceful Impact | The vehicle is hit or lifted for towing. |
| Unexpected Location | GPS location changes without the engine or battery being powered. |
| Door Open/Ajar | Any door is opened unexpectedly. |
| Hardware Disabled | Vehicle's electronic systems are intentionally or unintentionally disabled. |
| Factory Reset Attempt | An attempt is made to restore the vehicle to its default settings. |
When a Theft Alert is triggered, specific data, including the make, model, VIN, and location, is transmitted to Ford. This data is stored for a period, with longer retention for active Stolen Vehicle Service cases.
Start Inhibit Feature: Remote Immobilisation
The Start Inhibit feature offers an exceptional level of control over your vehicle's ignition. If you've lost or misplaced your keys, or are leaving your vehicle for an extended period, you can remotely immobilise it via the FordPass App. This prevents the vehicle from starting, even if someone possesses an authorised key. For added security, activating Start Inhibit also generates a one-time-use deactivation Personal Identification Number (PIN), which can be used within the FordPass App or directly on the vehicle's centre screen to re-enable starting.
How Start Inhibit Works:
- Activation: Accessible through the 'Monitoring' tile in the FordPass App. A simple toggle allows you to activate the feature.
- Deactivation: Can be done via the FordPass App or by using the provided one-time PIN in the vehicle.
- Emergency Situations: If Start Inhibit is active and an emergency arises, it's crucial to contact emergency services (911) immediately.
- Compatibility: Requires compatible SYNC® 4 software (v. 2.1.6.4 or later).
It's important to note that if Start Inhibit is activated while the vehicle is running, it will continue to operate until turned off. Once the engine is switched off, it will not restart until Start Inhibit is deactivated. Similarly, if the vehicle is in Accessory Mode, the Start Inhibit request is stored and applied once the vehicle is fully turned off.
Deductible Reimbursement: Financial Protection
The Ford Security Package also includes Deductible Reimbursement in eligible states, offering financial protection in the event of theft. If your vehicle is stolen and incurs damage or loss, Ford will cover your insurance deductible costs up to $2,500. To be eligible, you must have an active Ford Security Package subscription for at least 72 hours prior to the theft, a valid police report, an active insurance policy, and have paid your deductible for the damage or loss directly related to the theft. Reimbursement is typically provided via a stored value card.
Note: Deductible Reimbursement availability varies by state and is not currently available in Canada or U.S. territories. Specific terms and conditions apply, and claims prior to a certain date may not be eligible.
Frequently Asked Questions (FAQs)
Does Ford have stolen vehicle services?
Yes, Ford offers Stolen Vehicle Services as part of the Ford Security Package. This service provides 24/7 live agent support to assist law enforcement in tracking and recovering stolen vehicles.
What is the Ford Security Package?
The Ford Security Package is a subscription service that includes Stolen Vehicle Services, Theft Alerts, and the Start Inhibit feature, designed to protect your vehicle from theft and unauthorised use.
How much does the Ford Security Package cost?
The package is available for $9.99 per month after the initial complimentary trial period.
Does Stolen Vehicle Services require the FordPass App?
Yes, Stolen Vehicle Services requires the FordPass App, along with modem activation and a connected service plan.
What should I do if my vehicle is stolen?
First, file a police report. Then, contact Ford's Stolen Vehicle Services via the FordPass App or by calling 1-866-861-0419. Provide the police report details so Ford can assist law enforcement in tracking and recovering your vehicle.
Can I add multiple people to my Ford Security Package?
Yes, you can authorise access for multiple users through the FordPass App, allowing them to benefit from the package's features.
In conclusion, the Ford Security Package represents a significant advancement in vehicle protection, offering a robust and integrated system to safeguard your Ford vehicle. With its comprehensive features and dedicated support, it provides an unparalleled level of security and peace of mind for discerning owners.
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