Mazda's Collision Network: What You Need to Know

Mazda has embarked on a significant initiative to enhance the quality and consistency of collision repairs for its vehicles by launching the Mazda Collision Network. Partnering with Mitchell, a renowned provider of information and technology solutions for the collision repair industry, Mazda aims to extend its customer-centric approach to the realm of accident recovery. This program is designed to ensure that every Mazda vehicle, regardless of its age, is repaired to the highest standards of safety and quality, providing peace of mind to owners who have experienced an accident.

The Mazda Collision Network Explained

At its core, the Mazda Collision Network is a program designed to certify auto body shops that meet Mazda's stringent requirements for tools, equipment, training, and repair procedures. The overarching goal is to create a network of trusted repair facilities that can confidently and competently restore Mazda vehicles following an incident. This initiative underscores Mazda's commitment to its customers, ensuring that the driving experience, including the post-accident recovery phase, aligns with the premium quality associated with the Mazda brand.

Eligibility and Application Process

The Mazda Collision Network is accessible to a wide range of repair facilities, including independent body shops and internal dealership operations. Importantly, there is no requirement for dealer sponsorship to join the network. Multi-shop operators are also welcome, though they are restricted from sharing equipment between their various locations. Each participating facility must possess all the necessary tools and equipment and have technicians trained to operate them effectively. Interested shops can find more information and apply to join the network through a dedicated Mitchell webpage.

Key Program Requirements: Tools and Equipment

To ensure consistent and safe repairs, Mazda has outlined specific equipment and tooling requirements for network participants. These requirements reflect the advanced technologies and materials used in modern Mazda vehicles. Key equipment highlights include:

Welding Equipment:

• A 220-volt, 180-amp MIG/MAG welder (pulse welders are also acceptable).
• A squeeze-type resistance spot welder capable of generating 10,000 amps and 600 foot-pounds of force.

Structural Repair Tools:

• A steel dent removal/pulling system equipped with stud welder/pins and pulling attachments.
• An electronic or fixture bench system with an accuracy of within 1 mm.

Finishing Equipment:

• A paint booth with low bake capabilities.
• A dedicated paint mixing room.

Test Weld Workstation:

Mazda places a significant emphasis on test welds to ensure proper repair techniques. Repairers must have a dedicated workstation that includes a workbench with a stationary vise, a set of Vernier calipers, a shunting clamp, test weld samples/coupons, and the capability to perform overhead and vertical test welds.

Scanning Requirements: Pre- and Post-Repair

A crucial aspect of the Mazda Collision Network is the mandatory pre- and post-repair scanning of all vehicles. This process is vital for identifying and addressing any diagnostic trouble codes (DTCs) that may arise from the accident or the repair process itself. Mazda has approved a variety of scan tools for use within the network, including:

It's worth noting that Mazda has not explicitly stated whether the AirPro and Opus devices must run official Mazda software via the J-2534 standard or if aftermarket scan tool software is permissible. This contrasts with some other OEMs that mandate specific software for approved third-party tools. Mazda's approval of the entire Mitchell scan tool range is significant, as some of these tools primarily operate with aftermarket software.

Training and Certification: I-CAR Gold Class

Beyond equipment, Mazda requires participating shops to demonstrate a commitment to professional development and adherence to industry best practices. Facilities must hold I-CAR Gold Class status or be actively working towards achieving it. I-CAR (Inter-Industry Conference on Auto Collision Repair) is a global non-profit organization dedicated to providing crucial training and certification for the collision repair industry. Achieving Gold Class status signifies that a repair facility has invested in the training and education of its technicians, ensuring they are proficient in repairing vehicles to the highest standards.

Repair Procedures and Metrics-Driven Approach

The Mazda Collision Network operates on a "metrics-driven approach," as described by Mitchell. Shops will be evaluated based on several key performance indicators, including repair quality, adherence to Mazda's repair procedures, submission of repair information, and customer satisfaction. Mazda expects all vehicles processed through the network to be repaired in full compliance with program standards, aiming for a 100% correct and safe repair rate. While Mazda initially planned to reveal specific metrics in late 2021, the focus remains on ensuring that every repair is executed correctly, regardless of the vehicle's age.

Aluminum Repair Policy

A notable aspect of Mazda's repair policy for the network is its stance on aluminum repair. While the equipment benchmarks mention the need for 100% argon gas for specific MIG brazing and aluminum applications, Mazda explicitly states in its FAQ that shops do not require "aluminum tools." This is because Mazda does not permit the repair of aluminum panels within the network. This policy simplifies some repair processes but means that severe damage to aluminum components may necessitate replacement rather than repair.

Estimating and Auditing

Estimates for repairs within the Mazda Collision Network must be generated using Mitchell Cloud Estimating with Integrated Repair Procedures. Mitchell will manage the compliance audits and tracking of key performance indicators for Mazda, ensuring that participating shops consistently meet the program's standards. These audits, conducted virtually on an initial and annual basis, will verify the presence and proper functioning of the required equipment.

Program Fees and Benefits

Participation in the Mazda Collision Network comes with associated costs. Shops will incur a one-time fee of $1,195 to join the program and an annual re-enrollment fee of $996. In return for this investment and adherence to program requirements, certified Mazda shops will receive several benefits:

• Promotional Visibility: Certified shops will be listed on a facility locator on the official Mazda USA website (www.mazdausa.com).
• Customer Referrals: Mazda's Customer Experience Center will direct Mazda customers to the shop locator and assist with consumer FAQs, driving traffic to certified facilities.
• Marketing Materials: Participating "Active" shops can utilize a Mazda-provided digital logo and a printed Network member certificate to market their certification on their websites and at their facilities.

Mazda has indicated that as vehicle connectivity increases, they may explore future promotional strategies, such as directing customers to certified shops at the moment a crash is detected. Currently, however, the primary promotion is through the online locator and customer service channels.

Parts Procurement

While Mazda does not specify parts restrictions for its certification program, it encourages network facilities to procure Genuine Mazda Parts through OEConnection. This recommendation aims to ensure that the highest quality parts are used in repairs, further contributing to the overall integrity and safety of the repaired vehicle.

Mazda's Market Presence

Mazda's commitment to this network is supported by its consistent market performance. The company sold 279,076 vehicles in the past year, marking a 0.5 percent increase even amidst challenging economic conditions, highlighting the importance of maintaining a strong customer experience throughout the vehicle ownership lifecycle.

Frequently Asked Questions

What is the Mazda enhanced diagnostics add-on?

The provided text does not specifically detail a "Mazda enhanced diagnostics add-on." However, the mention of pre- and post-repair scanning and the approval of various scan tools, including those that connect to official Mazda scan tools remotely (like asTech), suggests that advanced diagnostic capabilities are a key component of the Mazda Collision Network. Shops are expected to use approved tools to ensure all vehicle systems are functioning correctly after a repair.

Which scan tools are approved by Mazda?

Mazda has approved several scan tools for use in its Collision Network. These include the AirPro, an unspecified Opus scan tool, the Mitchell MD-200, MD-350, MD-500, and MD-OEM, and the asTech device. These tools are essential for performing the required pre- and post-repair scans.

What is the latest version of Mazda diagnostic and repair software (MDARS)?

Information regarding the latest version of Mazda Diagnostic and Repair Software (MDARS) was not available in the provided text. The system was initially added to a database on April 30, 2019, and runs on Windows operating systems. For the most current information on MDARS, it would be advisable to consult Mazda's official technical resources or service portals.

Does Mazda allow aluminum panel repair in its certified network?

No, Mazda does not permit the repair of aluminum panels within its certified Collision Network. While certain equipment for aluminum work might be mentioned in general benchmarks, the specific policy is that aluminum panels are not to be repaired by network facilities.

What are the benefits of being a Mazda Certified Shop?

Benefits include being listed on Mazda's website for customer referrals, receiving a digital logo and certificate for marketing, and being part of a network that prioritizes quality and safety, enhancing the shop's reputation and potentially attracting more Mazda repair business.

In conclusion, the Mazda Collision Network represents a significant step by Mazda to ensure that its vehicles are repaired to the highest standards following an accident. By setting clear requirements for tools, training, and procedures, and by partnering with industry leaders like Mitchell, Mazda is reinforcing its commitment to customer satisfaction and vehicle safety throughout the entire ownership lifecycle.