Contacting Lombard Ireland for Your Settlement Figure

When managing your vehicle finance in the UK, there often comes a time when you need to know the exact amount required to clear your agreement. This figure, known as a settlement figure, is crucial for various reasons, whether you're looking to sell your car, refinance, or simply understand your financial standing. Lombard Ireland offers several convenient methods to obtain this vital information, designed to get you the details swiftly and efficiently. Understanding these avenues can save you time and ensure a smooth process.

Understanding Your Lombard Ireland Settlement Figure Request

A settlement figure represents the total outstanding amount required to fully conclude your finance agreement with Lombard Ireland. This includes the remaining capital, any interest, and sometimes early settlement fees, depending on your contract terms. Obtaining this figure is a necessary step if you're planning to sell a vehicle that is still under finance, or if you're considering refinancing your current agreement. Lombard Ireland has streamlined the process to make it as straightforward as possible for their customers.

1. Instant Access via Your My Lombard Account

For many, the most immediate way to get your settlement figure is through your dedicated My Lombard account. This online portal is designed to give you direct access to your finance details at your convenience. By simply logging into your account, you may be able to retrieve an instant settlement figure. This method is often the quickest because it leverages pre-existing data and automated systems, providing you with the information without the need for direct interaction with a customer service representative.

• How it Works: Navigate to the My Lombard portal, log in with your credentials, and look for the 'Settlement Figure' or 'Account Summary' section. The system typically calculates and displays the current figure immediately.
• Benefits: 24/7 availability (subject to system maintenance), instant results, and the ability to access your information from anywhere with an internet connection.
• Important Note: While instant access is often available, Lombard Ireland specifies that 'exclusions apply'. This means that for certain types of accounts or specific circumstances, an instant figure might not be possible, and you may need to use one of the other contact methods outlined below. Always check your account or contact them if you encounter any issues.

2. Online Request for Email Delivery

If instant access isn't available or if you prefer to receive the figure in writing, Lombard Ireland provides an option to request your settlement figure online, which will then be sent to you via email. This method combines the convenience of online submission with the clarity of a documented response. It’s an excellent alternative for those who need a formal record of the figure.

• The Process: Locate the online request form on the Lombard Ireland website. You'll typically need to provide your account details and confirm your identity. Once submitted, Lombard will process your request and send the settlement figure to your registered email address.
• Email Verification: It is absolutely crucial that your email address on file with Lombard Ireland is current and accurate. If you need to check or update your email address, you will need to contact Lombard Ireland directly through another method before submitting your online request. An incorrect email address will lead to delays in receiving your figure.
• Response Time: Lombard Ireland states that 95% of these online requests are completed within 2 hours during their standard working hours. This makes it a very efficient option if you're working within business hours.

3. The Speed of Live Chat Support

For immediate assistance and a direct line to a Lombard Ireland representative, the live chat service is highly recommended. Lombard Ireland highlights live chat as usually the quickest way to get in touch. This interactive method allows you to communicate in real-time with a customer service agent who can help you with your settlement figure request or guide you through the process.

• Accessibility: The live chat feature is typically accessible directly from the Lombard Ireland website during working hours. Look for a chat icon or a 'Live Chat' button.
• Benefits: Real-time answers to your questions, immediate submission of your request, and the ability to clarify any details on the spot. This is particularly useful if you have specific queries about your agreement or need guidance on updating your contact details.
• Efficiency: Given that 95% of requests are processed within 2 hours during working hours, using live chat can often lead to the quickest resolution, allowing you to submit your request and potentially receive the figure or confirmation of its dispatch very rapidly.

4. Traditional Postal Request

While digital methods are often quicker, Lombard Ireland understands that some customers prefer to receive their official documents via post. If you would prefer your settlement figure to be sent to you through traditional mail, this option is available. This method requires more patience due to postal delivery times but provides a physical copy of the document.

• How to Request: You will need to contact Lombard Ireland through one of their other channels (e.g., live chat or phone, though phone wasn't explicitly mentioned in the provided info, live chat is a contact method to request this) and specifically request that your settlement figure be sent by post.
• Delivery Time: Please allow 5 working days for receipt by post. This timeframe accounts for processing your request and the standard postal delivery period. It's crucial to factor this in if you have an urgent deadline for your settlement figure.
• Consideration: Ensure your postal address on file with Lombard Ireland is correct to avoid any delays in receiving your document.

Understanding Response Times and Working Hours

No matter which method you choose, it's important to be aware of Lombard Ireland's working hours to manage your expectations regarding response times. Most requests are processed during their standard business hours:

Lombard Ireland's working hours for processing these requests are Monday to Friday, from 9am to 5pm. Requests submitted outside of these hours will typically be processed on the next working day. Planning your request within these times can significantly speed up the process.

Frequently Asked Questions (FAQs)

What exactly is a settlement figure?

A settlement figure is the total outstanding amount you need to pay to fully clear your finance agreement with Lombard Ireland. This includes the remaining principal, interest, and any applicable fees up to a specific date.

Why might I need a settlement figure from Lombard Ireland?

You might need a settlement figure if you are planning to sell your vehicle and need to clear the finance, if you are considering refinancing your loan with another provider, or simply to understand the exact cost of ending your agreement early.

What are Lombard Ireland's working hours for processing these requests?

Lombard Ireland processes settlement figure requests during their working hours, which are Monday to Friday, from 9am to 5pm.

What if I don't have a My Lombard account?

If you don't have a My Lombard account or cannot access it, you can still request your settlement figure via the online request form for email delivery, or by using the live chat service during working hours. These methods do not strictly require a My Lombard account for the request itself.

My email address is incorrect; how do I update it?

If your email address on file needs updating, you should contact Lombard Ireland directly before attempting an online request. The quickest way to do this is usually via their live chat service, where an agent can assist you in verifying and updating your details.

Can I request a settlement figure outside of working hours?

You can submit an online request via your My Lombard account or the general online form at any time. However, the processing of these requests and the dispatch of the settlement figure will occur during the stated working hours (Monday to Friday, 9am to 5pm).

What are the 'exclusions' for instant settlement figures via My Lombard account?

While Lombard Ireland mentions 'exclusions apply' for instant settlement figures through My Lombard, the specific details of these exclusions are not provided. If you encounter an issue getting an instant figure, it's best to use one of the other contact methods, such as live chat or the online request form, for assistance.

Obtaining your settlement figure from Lombard Ireland is a straightforward process, thanks to the multiple channels they provide. Whether you prefer the immediacy of your My Lombard account, the speed of live chat, the convenience of an online email request, or the traditional postal method, Lombard Ireland has established procedures to ensure you get the information you need in a timely manner. Always remember to consider their working hours for the quickest resolution, and ensure your contact details are up to date for seamless communication.

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