Mavis Warranties Explained

When entrusting your vehicle to a service provider, understanding their warranty policies is paramount. Mavis Tire Supply LLC, a reputable name in automotive care, offers a range of warranties designed to provide customers with confidence and protection. This article delves into the specifics of Mavis' warranty offerings, covering everything from new tires to essential mechanical labour and parts, ensuring you know what to expect and how to make the most of your coverage.

Mavis Tire Warranties: Keeping You Rolling

Mavis provides several distinct warranties for their tire products, each addressing different aspects of tire ownership and performance. These include the New Tire Limited Warranty, the Limited Mileage (Treadwear) Warranty, and the Road Hazard Limited Warranty. Each of these is tailored to protect you against specific issues, provided you adhere to their stipulated conditions.

New Tire Limited Warranty

This warranty covers your tires against defects in materials or workmanship. Should a tire become unserviceable due to such a defect, Mavis will provide a replacement. The warranty effectively expires when the tire no longer possesses usable tread depth, meaning less than 2/32nds of an inch remaining. The cost of a replacement tire is calculated based on the percentage of wear the original tire has experienced. Mavis also provides a valuable service: any of their locations will perform a complimentary inspection of your tire condition, wheel alignment, and overall vehicle condition at any time. This proactive approach can help identify potential issues before they become costly problems.

Limited Mileage (Treadwear) Warranty

This warranty assures that your tires will achieve the mileage specified on your purchase receipt, assuming you follow "Proper Tire Care." If your tires do not meet this mileage guarantee, you are entitled to a pro-rata credit towards the purchase of a replacement tire. This credit is calculated based on the percentage of mileage not attained. It's crucial to remember that "Proper Tire Care" includes maintaining recommended inflation pressures, regular tire rotations (every 5,000 miles is advised), ensuring proper tire and wheel balance, maintaining vehicle steering, suspension, and drive-line components, and ensuring correct wheel alignment.

Road Hazard Limited Warranty

If you opt for this specific warranty, it covers your tires against damage from road hazards such as cuts, snags, bruises, impact breaks, or other irreparable punctures. The warranty lasts for the shorter of either three years from the purchase date or until the tire has less than 2/32nds of an inch of tread depth remaining. Similar to the New Tire Limited Warranty, the cost of a replacement tire under this warranty is determined by the percentage of wear on the original tire.

What's Not Covered Across Tire Warranties?

It's important to be aware of what these tire warranties do not cover. Generally, they exclude tires used on vehicles other than the one they were originally fitted to. Tires becoming unserviceable due to tire uniformity complaints within the first 2/32nds of tread wear are also excluded. Furthermore, damage resulting from road hazards (though covered by the specific Road Hazard warranty), improper installation, wheel misalignment, tire/wheel imbalance, consumer damage (including failure to adhere to "Proper Tire Care"), misuse, abuse, accidents, or commercial use are typically not covered by the standard tire warranties. Tires that can be safely repaired, cosmetic damage, or tires removed due to overloading or intentional abuse are also excluded.

Non-Tire Mechanical Labor and Parts Warranty

Beyond tires, Mavis also provides a robust warranty for their non-tire mechanical services and parts. This warranty is designed to give you peace of mind regarding the quality of repairs and the durability of the parts used in your vehicle.

Understanding the Mechanical Warranty

The Mechanical Labor and Parts Warranty applies to the original purchaser of Mavis services and is non-assignable. Like the tire warranties, it is honoured at all Mavis locations. To claim under this warranty, you'll need your original sales invoice/receipt and service record. The warranty covers both the parts themselves and the labour involved in their installation. For instance, a warranty duration listed as "12/12,000" signifies 12 months or 12,000 miles, whichever comes first. A "lifetime" part warranty means you'll receive a free replacement part, but if the labour warranty has expired, you will be charged the current labour rate for installation.

Details on Mechanical Service Part Warranties (Excluding Batteries)

Mavis provides specific warranty durations for various mechanical service parts. These are typically detailed in charts provided by Mavis, outlining both the "part warranty" (entitlement to a free replacement part) and the "labor warranty" (entitlement to free mechanical labour for installation). This dual coverage ensures that you are protected for both the component and the service performed.

Battery Warranties

Batteries have their own specific warranty structure. This usually includes a free replacement period, followed by a pro-rated credit period extending up to 60 months. A "labor warranty" also applies, covering the installation of a replacement battery. For example, a battery with a 24-month free replacement period would be replaced free of charge within the first two years. After that, a credit is calculated based on the remaining months of the 60-month period. If the labour warranty has expired, you will be charged for the installation labour.

What's Not Covered by the Mechanical Warranty?

The mechanical warranty will not apply if your vehicle has been damaged due to abnormal use, misuse, neglect, accident, or alteration. It is your responsibility to ensure your vehicle receives reasonable and necessary maintenance and is subjected only to normal use, collectively termed "Proper Vehicle Care." The warranty also disclaims liability for consequential damages to the extent permitted by law, and the duration of implied warranties, if any, is limited to the duration of the express warranties provided.

Brake Service at Mavis

While the provided text doesn't explicitly state a specific warranty duration for brake pads or brake services, it strongly emphasizes Mavis' commitment to quality and customer satisfaction in this critical area of vehicle maintenance.

Comprehensive Brake Inspections and Services

Mavis offers a full suite of brake parts and replacement services. Their expert technicians conduct comprehensive brake inspections that go beyond just checking brake pads and calipers. They also examine the master cylinder, brake lines, and hoses for any signs of damage or leaks. A test drive may be conducted to assess brake pedal operation. They recommend brake inspections every 30,000 miles, or with every oil change or tire rotation – and these inspections are FREE.

Quality Parts and Competitive Pricing

When it comes to brake repairs, Mavis uses quality rotors and brake pads and offers competitive service rates. They aim to provide affordable prices for necessary services and parts. For many vehicles, special pricing per axle for brake service is available, though rotor prices can vary depending on the vehicle model.

Signs You Need New Brakes

Mavis educates drivers on the common signs that indicate a need for new brakes, including:

• High-pitched squeaking or squealing when braking
• Grinding or scratching noise while driving or braking
• Dashboard brake light illumination
• Pulsing or vibration felt in the brake pedal or steering wheel
• Lack of brake pedal pressure
• Reduced stopping power or increased stopping distance
• Vehicle pulling to one side when braking

Addressing these signs early can save you money and ensure your safety. Mavis' free brake inspection service is an excellent opportunity to have these potential issues checked by professionals.

Your Obligations and Consumer Rights

Across all Mavis warranties, a key theme is the customer's obligation to perform "Proper Care" – whether it's "Proper Tire Care" or "Proper Vehicle Care." This includes regular maintenance, correct inflation, alignment, and avoiding misuse or abuse. By upholding these obligations, you ensure that your warranties remain valid and effective.

Mavis also acknowledges that their warranties may grant you specific consumer rights, such as the right to a discounted replacement tire or part. Importantly, you may possess additional consumer rights granted by law, which can differ depending on your location. Mavis encourages you to be aware of these rights.

Frequently Asked Questions about Mavis Warranties

Q1: Does Mavis offer a warranty on all their services?
Mavis offers specific warranties on tire purchases and non-tire mechanical parts and labour. While they emphasize quality and free inspections for services like brakes, the explicit warranty terms are most detailed for tires and mechanical components.

Q2: How do I make a warranty claim for tires?
To make a claim, you must present a legible copy of your sales invoice/receipt and service record, along with the unserviceable tire(s), at any Mavis location. You can also contact their Consumer Solutions Team.

Q3: What is considered "Proper Tire Care" by Mavis?
Proper Tire Care includes maintaining recommended inflation pressures, regular tire rotations (every 5,000 miles), ensuring tire and wheel balance, maintaining vehicle steering, suspension, and drive-line components, and proper wheel alignment.

Q4: Is the warranty transferable to a new owner?
No, Mavis warranties are for the original purchaser only and cannot be assigned to subsequent owners.

Q5: Can I get a warranty for brake pad replacements?
While the text highlights quality parts and service for brake replacements, it doesn't detail a specific warranty period for brake pads themselves in the same way it does for tires or other mechanical parts. However, the overall commitment to quality workmanship and parts is a strong indicator of their service standards.

In conclusion, Mavis Tire Supply LLC provides a comprehensive framework of warranties designed to protect your investment in tires and automotive services. By understanding the terms, fulfilling your obligations for proper care, and being aware of your consumer rights, you can drive with greater confidence knowing that Mavis stands behind its products and services.