03/03/2012
When it comes to protecting your vehicle, understanding the specifics of your car insurance policy is paramount. Many drivers find themselves wondering about the coverage provided for common issues like windscreen damage. This guide delves into whether John Lewis Car Insurance policies extend to repairing or replacing your car's windscreens, exploring the nuances of their comprehensive offering and the claims process.

Understanding Comprehensive Car Insurance
John Lewis Car Insurance policies are, by default, comprehensive. This is the most commonly purchased option and offers the broadest level of protection. Comprehensive cover is designed to pay for the repair of damage to your car, regardless of fault. This includes a wide array of potential issues, from accidental damage to theft and vandalism. Crucially, it also explicitly covers damage to your vehicle's windscreens.
It's a common misconception that comprehensive cover is always the most expensive option. In reality, the cost can be surprisingly competitive, often working out to be as affordable as less extensive policies like third party, fire, and theft. The key takeaway is that comprehensive insurance provides a safety net for a much wider range of circumstances.
What's Included in Comprehensive Cover?
To further illustrate the value of comprehensive insurance, let's break down what it typically includes, building upon the foundation of third party, fire, and theft cover:
- Third Party, Fire and Theft Cover: This covers damage to other people's property, injuries to other people, and also covers your car if it's stolen or damaged by fire.
- Damage to Your Own Car: This is the core of comprehensive cover. It pays for repairs to your vehicle if it's damaged in an accident, regardless of whether you were at fault.
- Pay-out for Market Value: If your car is deemed a total loss (written off) due to an accident or theft, comprehensive cover provides a pay-out based on its current market value.
- Windscreen Cover: As mentioned, this is a significant benefit. Whether it's a chip or a crack that requires replacement, comprehensive policies typically handle this.
The Importance of Windscreen Cover
Windscreens are a vital component of your vehicle's safety structure. They contribute to the structural integrity of the car and are essential for the proper functioning of airbags. Damage to a windscreen, even a small chip, can quickly spread due to vibrations and temperature changes, potentially compromising visibility and the windscreen's strength. Therefore, having adequate windscreen cover is not just about convenience but also about maintaining the safety of your vehicle.
With John Lewis's comprehensive policies, you can have peace of mind knowing that repairs or replacements for windscreen damage are generally included. This can save you a significant amount of money, as replacing a windscreen can be a costly affair.
When Might Third Party Cover Be Considered?
While comprehensive cover is usually the recommended option, there might be specific scenarios where a third party policy could be considered. If you drive a very old or inexpensive car that would cost more to repair than its market value, a third party policy might seem appealing from a cost-saving perspective. However, it's crucial to weigh this against the risks. If such a car were to be involved in an accident, and you chose only third party cover, you would be responsible for all repair costs to your own vehicle, potentially leaving you with a substantial bill that negates any initial savings.
For newer vehicles, the cost of repairs can easily run into hundreds or even thousands of pounds. In such cases, opting for a third party policy could lead to a significant financial burden if your car is damaged.
Making a Claim with John Lewis Car Insurance
If you need to make a claim for windscreen damage or any other covered incident, the process with John Lewis Car Insurance is designed to be straightforward. When you contact them, a claims handler will guide you through the necessary steps. They will take your details and verify your policy to ensure the claim is processed correctly.
Understanding Your Excess
It's important to remember that you are typically responsible for paying an 'excess' when you make a claim. The excess is the amount you agree to pay towards any claim before your insurer pays the rest. You should check your specific policy documents to confirm your excess amount. This is a standard practice across most car insurance policies and helps to keep premiums lower.

Legal Protection and Excess Recovery
John Lewis Car Insurance often includes optional Legal Protection. If you have this cover and were involved in an accident that was not your fault, you may be able to claim back your excess from the insurer of the driver who caused the accident. This can be a valuable benefit, allowing you to recoup the costs you initially paid.
Excess Protection
Another valuable add-on is Excess Protection. If you need to make a claim on your policy for an incident where you are deemed to be at fault, and you have Excess Protection, you can claim for a reimbursement of up to £500. This reimbursement applies if the cost of the claim is equal to or greater than your policy excess. As with all such benefits, specific terms and conditions will apply, so it's essential to review these carefully.
Is Windscreen Cover Always Included?
While John Lewis's comprehensive policies generally include windscreen cover, it's always advisable to double-check the specific wording of your policy document. Insurers may have different levels of excess for windscreen claims compared to other types of claims, or there might be specific conditions regarding the type of damage covered. For instance, minor chips might be repaired free of charge with no excess, while a full replacement could incur a standard excess. Understanding these details upfront will help avoid any surprises when you need to make a claim.
Key Considerations for Your Policy:
| Policy Feature | Description | Relevance to Windscreens |
|---|---|---|
| Comprehensive Cover | Covers damage to your own vehicle, regardless of fault. | Generally includes windscreen repair/replacement. |
| Third Party, Fire & Theft | Covers damage to others, and your car if stolen or on fire. | Does not typically cover damage to your own car, including windscreens. |
| Excess | The amount you pay towards a claim. | Applies to windscreen claims; check policy for specific amounts. |
| Legal Protection | Helps recover costs if an accident wasn't your fault. | May allow recovery of excess for windscreen claims if not your fault. |
| Excess Protection | Reimburses a portion of your excess for fault claims. | Can help cover excess on windscreen claims if conditions are met. |
Frequently Asked Questions
Does John Lewis Car Insurance cover chips in my windscreen?
Yes, John Lewis's comprehensive car insurance policies typically cover windscreen chips. Often, minor chips can be repaired with no excess payable, ensuring it doesn't impact your no-claims bonus. It's always best to check your specific policy details for confirmation.
What if my windscreen needs replacing?
If the damage is too severe for a repair and requires a full replacement, John Lewis's comprehensive cover will generally pay for this. You will likely need to pay your policy's excess. The claims process will handle the arrangements for the replacement.
Do I need to inform John Lewis if my windscreen is damaged?
Yes, it is advisable to inform John Lewis Car Insurance as soon as possible if your windscreen is damaged, especially if it affects your visibility. They can advise you on the best course of action and guide you through the claims process.
Will a windscreen claim affect my no-claims bonus?
This can vary. If the damage is repaired rather than replaced, and your policy states that windscreen repairs don't affect your no-claims bonus, then it will be protected. If a full replacement is necessary, it may be treated as a standard claim and could potentially affect your no-claims bonus, depending on your policy terms.
In conclusion, if you hold a comprehensive car insurance policy with John Lewis, you can be confident that damage to your windscreen is generally covered. Understanding the specifics of your policy, including your excess and any optional extras like Legal Protection or Excess Protection, will ensure you can make a claim smoothly and efficiently when needed. Always refer to your policy documents for the most accurate and up-to-date information.
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