Hartwell Service Plans: Unrivalled Care for Your Ford

Keeping your Ford in peak condition is paramount, not just for performance and safety, but also to protect your investment. Regular, scheduled maintenance is the cornerstone of vehicle longevity and helps prevent unexpected, costly repairs down the line. At Hartwell, we understand the importance of hassle-free motoring, which is why we offer comprehensive service plans tailored to your Ford's needs. These plans are designed to provide you with complete peace of mind, ensuring your vehicle receives expert care while helping you manage your maintenance budget effectively.

Understanding Hartwell Service Plans: Seamless Servicing, Budgeted Comfort

A Hartwell Service Plan is more than just a schedule of maintenance; it’s a commitment to your vehicle's health and your financial comfort. By spreading the cost of your scheduled services into manageable monthly payments, you eliminate the worry of a large, single bill when your service is due. Our plans are meticulously crafted to align with Ford's manufacturer servicing requirements, ensuring your vehicle always adheres to the highest standards.

What Happens If My Payments Don't Quite Cover It?

Life happens, and sometimes your monthly contributions might not have accumulated enough to cover the full cost of your upcoming service. However, this won't prevent you from getting your vehicle serviced. At the time of booking your service, we will assess your account. Should there be a shortfall, we will simply ask you to 'top up' your plan to the required amount for the applicable service. This ensures your vehicle receives its essential maintenance without delay, keeping you safely on the road.

Flexibility Across Our Network

One of the key advantages of a Hartwell Service Plan is the unrivalled convenience it offers regarding location. You are not tethered to the dealership where you initially purchased your plan or even where you typically get your car serviced. You can use any Hartwell dealership across our ten UK locations for your servicing and repairs at no extra charge. This flexibility is ideal for those who travel, move house, or simply prefer the convenience of a different location.

Selling Your Car? Your Plan Adds Value!

Should you decide to sell your car privately, your Hartwell Service Plan isn't lost. It can be transferred to the new owner completely free of charge. This is a fantastic selling point, as it adds tangible value to your vehicle, offering the next owner the same peace of mind and budgeted servicing benefits you've enjoyed. It’s a clear demonstration of the car's well-maintained history and a significant incentive for potential buyers.

Protecting Your Investment: Warranty Validity and Expert Care

Every new Ford car, Ranger, and Fiesta Van comes with a 3-year/60,000 miles Ford Warranty, operated through Ford Authorised Dealers. This warranty is a vital safeguard for your vehicle, covering any part that requires repair or replacement due to a manufacturing defect, completely free of charge. However, its validity hinges on one crucial condition: your vehicle must be maintained in line with the manufacturer’s servicing requirements.

This is where a Hartwell Service Plan becomes indispensable. Our plans are specifically designed to follow Ford's exact manufacturer schedule, ensuring all necessary checks and replacements are carried out at the correct intervals. This adherence is critical for maintaining your warranty validity. Even if your major service is due before your interim service (e.g., a major service in year 1 of a 2-year plan, with an interim in year 2), the plan ensures the correct manufacturer schedule is always followed. Furthermore, for vehicles on a 24-month service schedule, the manufacturer still recommends oil replenishment and replacement every 12 months, which our interim service expertly covers.

Servicing at Hartwell means your vehicle is in the hands of Ford-trained technicians who use only genuine Ford parts. This commitment to expert care not only upholds your warranty but also guarantees the highest quality of workmanship and components, preserving your Ford's integrity and performance.

Why Choose Hartwell for Your Ford's Service Needs?

Hartwell PLC boasts a rich history, established in Oxfordshire in 1919. For over a century, we've grown to become a leading automotive group, proudly representing Ford car and commercial vehicles across the UK. Our ten strategically located dealerships are committed to assisting customers with all their motoring needs. This longevity and widespread presence are built upon a foundation of:

• Exceptional Customer Service: Our dedicated teams strive to provide a friendly, efficient, and transparent experience for every customer.
• Highest Quality Vehicles: We are passionate about the Ford brand and ensure every vehicle we sell and service meets stringent quality standards.
• Trusted Reputation: Reaching our centenary in 2019 was a testament to the trust and loyalty of our valued customers, a reputation we continue to earn every day.
• Ford Specialists: As an authorised Ford dealer, our technicians possess unparalleled expertise in Ford vehicles, utilising the latest diagnostic tools and methods.

Beyond the Standard Service: Added Value and Peace of Mind

Our commitment to your motoring peace of mind extends beyond just scheduled servicing. Hartwell Service Plans often incorporate or facilitate additional benefits designed to enhance your ownership experience.

The Comprehensive 42-Point Electronic Vehicle Health Check

Every service at Hartwell includes a thorough 42-point electronic vehicle health check. This isn't just a quick look-over; it's a comprehensive diagnostic inspection covering critical aspects of your vehicle's condition. Our technicians meticulously assess:

• The condition of suspension components for wear and tear.
• Bodywork integrity and any signs of damage.
• Tyre tread depth, pressure, and overall condition.
• Safety belt functionality and condition.
• Wiring, pipes, and hoses for leaks, cracks, or damage.
• Oil and fuel feed lines for security and integrity.
• Exhaust system for leaks, corrosion, or damage.
• Brake measurements and overall condition, including pads, discs, and fluid.

This detailed check helps identify potential issues early, allowing for proactive maintenance rather than reactive repairs, ultimately contributing to your vehicle's safety and longevity.

Ford Assistance: Your Roadside Companion

Ford Assistance is a robust roadside rescue, repair, and recovery service available to you at home or anywhere in Europe, seven days a week, 365 days a year. It's a valuable benefit provided with:

• Every new Ford passenger car and commercial vehicle (free for one year, excluding Motability).
• All Ford Direct used cars (free for two years).
• All Ford Direct used commercial vehicles (free for a minimum of 18 months).

The good news is you can extend your Ford Assistance for a further 12 months, or until your next service is due, simply by having a Scheduled Service or Interim Service at a Hartwell dealer. This provides continuous roadside support, ensuring you're never stranded, no matter where your journey takes you.

Frequently Asked Questions About Hartwell Service Plans

We understand you might have questions, and we're here to provide clear answers to ensure you feel confident in your choice of a Hartwell Service Plan.

Q: What happens if I haven’t paid enough into my monthly (financed) service plan account at the time of servicing? Can I still service my vehicle?

A: Yes, absolutely. At the time of booking your service, we will check your account to ensure you have sufficient credit. If there's a shortfall, we will simply ask you to top up the required amount for the applicable service, allowing your vehicle to be serviced without delay.

Q: How do I keep my Ford warranty valid?

A: To keep your 3-year/60,000 miles Ford Warranty valid, your vehicle must be maintained strictly in line with Ford's manufacturer’s servicing requirements. Our service plans are designed to ensure this, using Ford-trained technicians and genuine parts.

Q: Do I have to take my car to the same dealership each year?

A: No, you don't. You have the flexibility to use any Hartwell dealership for your servicing and repairs across our ten UK locations, at no extra charge.

Q: What happens if I sell my car?

A: If you sell your car privately, you can transfer your service plan to the new owner free of charge. This adds significant value to your sale and is an attractive benefit for the buyer.

Q: How can I re-arrange the date of a car service?

A: You can easily re-arrange the date of your car service by using our convenient online service booking tool.

Q: What happens if my major service is due before my interim service, for example with a 2-year plan: An interim service in year 2 and Major service in year 1?

A: The service plan is designed to precisely follow the manufacturer's schedule. Regardless of whether the major service is due in year 1 or year 2, the correct manufacturer schedule will always be adhered to, ensuring your vehicle receives the right service at the right time.

Q: What is a 42-point electronic vehicle health check?

A: This is a comprehensive inspection covering the condition of key components such as suspension, bodywork, tyres, safety belts, wiring, pipes, hoses, oil and fuel feed lines, exhaust, and detailed brake measurements and condition assessment. It's designed to identify any potential issues early.

Q: What happens if my vehicle is on a 24-month service schedule?

A: Even with a 24-month service schedule, the manufacturer recommends the replenishment and replacement of oil every 12 months. Our interim service specifically covers this vital maintenance requirement.

Q: What is Ford Assistance?

A: Ford Assistance is a roadside rescue, repair, and recovery service available at home or anywhere in Europe, 24/7, 365 days a year. It's included with new Ford passenger cars and commercial vehicles (for one year), and with Ford Direct used cars (for two years) and commercial vehicles (for a minimum of 18 months).

Q: How do I extend my Ford Assistance roadside assistance?

A: You can easily extend your Ford Assistance for a further 12 months, or until your next service is due, simply by having a Scheduled Service or Interim Service carried out at a Hartwell dealer.

Benefits of a Hartwell Service Plan: A Snapshot

In conclusion, a Hartwell Service Plan offers a smart, cost-effective, and convenient way to maintain your Ford. By ensuring your vehicle receives the required maintenance from experts, you protect your warranty, enhance your vehicle's lifespan, and enjoy worry-free driving for years to come. Visit your nearest Hartwell dealership or explore our online tools to discover how a service plan can benefit you.

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