Gatwick Airport Parking: Your Essential Guide

Planning a trip from Gatwick Airport and wondering about the ins and outs of parking? You're not alone. Many travellers find themselves with questions regarding bookings, cancellations, and essential contact information. This comprehensive guide aims to demystify Gatwick Airport parking, providing you with the answers you need to ensure a smooth and stress-free experience, from booking to collection.

Gatwick Airport Contact Numbers: Your Direct Lines

When you need to get in touch with Gatwick Airport services, having the correct contact numbers at your fingertips is crucial. Whether you're arranging parking, booking a hotel, or need live flight information, here are the key numbers:

It's important to note that the parking services are managed by Gatwick Parking, a division of APH (Airport Parking & Hotels Ltd). This means that queries related to parking bookings and management are handled by APH's dedicated team.

Managing Your Gatwick Parking Booking

Once you've booked your parking, you might need to make changes or simply want to review your details. Gatwick Parking, through its association with APH, offers a streamlined process for managing your booking. The key to this is the 'MyAPH' portal.

Key Points for Managing Bookings:

• Online Management: All bookings are held and managed by APH. You can easily manage or amend your booking by visiting the 'MyAPH' portal online.
• Changing Vehicle Details: If you change your vehicle after making a booking, you can update this information through the 'Manage my Booking' section online. It's recommended to do this before you arrive at the car park to avoid any potential delays.
• Booking Without Details: You can still make a booking even if you don't have your vehicle or flight details immediately available. Simply select the 'not known' option during the booking process. However, it's advisable to add these details later, as it assists the car park in planning for your arrival and return, ensuring a smoother experience.

Cancellations and Refunds: What You Need to Know

Circumstances can change, and you might need to cancel your parking booking. Understanding the cancellation policy is vital to know if you are eligible for a refund. Gatwick Parking, under APH, has a clear policy regarding cancellations and refunds.

Refund Eligibility:

• Standard Cancellations: Most bookings are refundable if cancelled at least 24 hours before the parking period commences.
• Amendments: You can also amend your booking to an alternative date, provided you give at least 24 hours' notice before the start of your original parking period.
• Cancellation Period Commencement: For the purpose of cancellation and amendment policies, the parking period commences at one minute past midnight on the day before the first day of the actual parking period.
• Third-Party Bookings: If you booked your APH product through a third-party booking agent, you must cancel or amend your booking directly with that agent, not with APH.

Early Returns and Partial Refunds:

Unfortunately, Gatwick Parking does not offer partial refunds if you return home early from your trip. However, if your travel plans are disrupted and you need to claim on your travel insurance, they can provide a letter to assist with your claim. To obtain this letter, you should email customer services at [email protected], stating your need for an insurance letter.

COVID-19 Related Changes:

If your travel plans have been affected by COVID-19, the standard cancellation and amendment policy applies: at least 24 hours' notice is required before the parking period commences for a refund or to amend your booking to an alternative date. Always refer to the terms and conditions for the precise commencement of the parking period.

Overstay Charges: Returning Late

It's a common concern for travellers: what happens if your holiday is extended and you return later than planned?

Don't worry about minor delays. The car parks are aware of potential travel disruptions. If you anticipate a significant delay, it is advisable to contact the car park directly to inform them. Most car parks charge for each additional day you overstay, with rates varying between different car parks. These overstay charges are typically payable directly at the reception when you collect your keys upon your return.

Customer Service and Communication

Sometimes, you might not receive an immediate response to your queries. Gatwick Parking (APH) acknowledges that they can experience a high volume of emails, and they ask for your patience if you are awaiting a reply.

Email Queries and APH:

You may notice that customer service emails are directed to APH. This is because Gatwick Parking is a division of APH (Airport Parking & Hotels Ltd), and all customer service matters are handled by their team.

Printing Confirmations and Price Matching

Modern travel often means less paper. Regarding your booking confirmation, you do not need to print it out. A mobile copy of your confirmation is perfectly acceptable to show upon arrival at the car park.

Price Matching:

Gatwick Parking does not currently offer a price-matching service against competitors. However, they maintain confidence in their competitive pricing, ensuring affordability for their customers. They also offer a variety of parking products at different price points to suit various budgets.

Frequently Asked Questions

Q1: How much does it cost to call Gatwick Airport parking?
The cost of calling Gatwick Airport parking will depend on your mobile phone provider's call rates. The numbers provided are standard UK landline and mobile numbers, and you will be charged according to your specific phone plan.

Q2: Can I cancel my Gatwick parking booking?
Yes, you can usually cancel your Gatwick parking booking if you provide at least 24 hours' notice before the parking period commences. Most bookings are refundable under these conditions.

Q3: What happens if I return late from my holiday?
If you return late, you may incur overstay charges, which vary by car park. It's best to contact the car park directly if you know you will be significantly delayed. Overstay charges are usually paid at reception upon collection of your keys.

Q4: How long will it take to get my refund?
Once a refund is processed after a cancellation within the policy guidelines, it typically takes between 3-5 working days to appear in your bank account.

Q5: Do I need to print my booking confirmation?
No, a mobile copy of your booking confirmation is sufficient and can be shown upon arrival at the car park.

By understanding these key aspects of Gatwick Airport parking, you can approach your journey with greater confidence and ease. Remember to check the specific terms and conditions for your booking and to keep the relevant contact numbers handy.