Ford Services: A Comprehensive Guide

When considering your next vehicle purchase or looking for reliable after-sales support, understanding the comprehensive range of services offered by a major manufacturer like Ford is crucial. Ford, a name synonymous with automotive innovation and reliability for over a century, provides a complete ecosystem of services designed to meet the diverse needs of its customers. Whether you're a private individual seeking a new car, a business owner requiring a commercial vehicle, or an existing Ford owner needing maintenance and repairs, Ford and its authorised main dealers, such as the long-established Pertwee and Back Ltd, have you covered. This article delves into the various services available, highlighting how dealerships like Pertwee and Back, with their deep roots and extensive experience, embody the Ford commitment to customer satisfaction.

New Ford Cars: Driving Innovation

At the forefront of Ford's offerings is its extensive range of new vehicles. From the iconic Ford Fiesta and Focus, perfect for urban commuting and family adventures, to the robust Ford Ranger and the versatile Ford Kuga, there's a Ford for every lifestyle. Main dealers like Pertwee and Back provide a welcoming environment to explore these models, offering expert advice on specifications, features, and the latest technological advancements. Whether you're interested in the fuel efficiency of their EcoBoost engines, the practicality of their SUV range, or the performance of their ST models, the dealership staff are equipped to guide you through the entire selection process. They can assist with test drives, explaining the nuances of each model and helping you find the perfect fit for your requirements.

Ford Fleet and Commercials: Powering Businesses

For businesses, Ford's commercial vehicle division is a cornerstone of its service portfolio. The Ford Transit range, a stalwart in the commercial vehicle market, includes vans, chassis cabs, and pickups designed to handle demanding workloads. Pertwee and Back, as a Ford Main Dealer, specialises in providing tailored solutions for fleet operators. This includes expert advice on vehicle configurations, financing options, and fleet management. They understand the critical role reliable vehicles play in business operations and offer support to ensure your fleet is productive and efficient. Whether you need a single van for a small enterprise or a large fleet for a multinational corporation, Ford Commercials, supported by dedicated dealerships, offers robust and cost-effective solutions.

Used Ford Cars: Value and Reliability

Beyond new vehicles, Ford main dealers offer a substantial selection of high-quality used Ford cars. These vehicles undergo rigorous inspections and are often refurbished to meet Ford's exacting standards, providing customers with peace of mind and excellent value. Pertwee and Back, for instance, boasts a wide array of pre-owned Fords, covering various models and budgets. Each used car is typically supplied with a warranty, ensuring that your investment is protected. The dealership's used car specialists can help you navigate the options, providing detailed history reports and competitive financing packages to make your purchase as smooth as possible.

Ford Servicing: Keeping Your Ford in Peak Condition

Maintaining your Ford is paramount to its longevity and performance. Ford main dealers operate state-of-the-art service centres staffed by highly trained technicians who specialise in Ford vehicles. Using genuine Ford diagnostic equipment and adhering to manufacturer-approved repair methods, they ensure that your car receives the best possible care. Services offered typically include routine maintenance, such as oil changes, brake checks, and tyre rotations, as well as more complex repairs. Pertwee and Back's commitment to excellence in servicing means your Ford will be kept running optimally, preserving its resale value and ensuring your safety on the road.

Key Servicing Benefits:

Genuine Ford Parts and Accessories: The Perfect Fit

To maintain the integrity and performance of your Ford, using genuine Ford parts and accessories is essential. These components are designed and manufactured to the same high standards as your original vehicle, ensuring compatibility and reliability. Whether you need a replacement part due to wear and tear or wish to enhance your Ford with accessories like roof racks, alloy wheels, or advanced infotainment systems, the parts department at a main dealer is your go-to resource. Pertwee and Back maintains a comprehensive stock of genuine Ford parts and accessories, ensuring quick availability and expert advice on fitting.

Ford Rental and Leasing: Flexible Mobility Solutions

Ford also offers flexible rental and leasing options, providing convenient solutions for short-term needs or long-term vehicle provision. Ford Rental allows individuals and businesses to hire Ford vehicles for periods ranging from a few days to several months, ideal for holidays, temporary projects, or when your own vehicle is unavailable. Ford Leasing, on the other hand, provides a cost-effective way for businesses and individuals to drive new Ford vehicles without the upfront cost of ownership, often including maintenance packages. Dealerships like Pertwee and Back can guide you through the different leasing and rental agreements to find the most suitable option for your circumstances.

Ford Mobility (Motability): Enabling Independence

The Motability scheme is a vital service that Ford supports, making vehicles accessible to individuals with disabilities. Through Motability, eligible customers can lease a new Ford car by exchanging their mobility allowance. Ford main dealers, including Pertwee and Back, have dedicated specialists trained to assist Motability customers. They provide expert advice on the wide range of Ford models available through the scheme, including adaptations that can be made to vehicles to suit individual needs, such as hand controls or swivel seats. The goal is to provide greater independence and freedom of movement.

Ford Accident Repairs Centre: Restoring Your Vehicle

In the unfortunate event of an accident, Ford's network of approved Accident Repair Centres offers specialised services to restore your vehicle to its pre-accident condition. These centres utilise genuine Ford parts and follow manufacturer-approved repair techniques, ensuring that the structural integrity, safety, and appearance of your Ford are maintained. Pertwee and Back may operate or partner with an approved repair centre, providing a seamless experience from initial assessment to final handover. They work with most insurance companies, simplifying the claims process for you.

Ford Rapid Fit Centre: Quick and Convenient Servicing

For everyday maintenance needs that don't require a full service appointment, Ford Rapid Fit Centres offer a convenient solution. Services like tyre replacement, exhaust repairs, and battery checks can often be carried out quickly and efficiently without the need for pre-booking. This service is ideal for customers who need minor repairs or maintenance completed promptly, ensuring you can get back on the road with minimal delay. The use of genuine Ford parts and the expertise of trained technicians ensure that even these quick services are carried out to the highest standards.

The Pertwee and Back Heritage: A Legacy of Service

The extensive history of companies like Pertwee and Back Ltd, serving as a Ford Main Dealer for over 75 years, underscores the depth of commitment and expertise available within the Ford network. Their journey from an 1810 anchor, whitesmiths, and brass founders to a modern automotive dealership showcases a dedication to evolving with customer needs and technological advancements. This rich heritage translates into a customer experience built on trust, knowledge, and a long-standing relationship with the community. Their three branches in Great Yarmouth and Gorleston, along with a presence in Lowestoft, demonstrate a significant commitment to serving the Norfolk and Suffolk regions.

Frequently Asked Questions

Q1: What is the benefit of using a Ford Main Dealer for servicing?
Ford Main Dealers employ manufacturer-trained technicians, use genuine Ford parts, and have access to the latest diagnostic equipment, ensuring your vehicle is serviced to the highest standards, maintaining its performance and resale value.

Q2: Can I get financing for a new Ford car at a dealership?
Yes, Ford Main Dealers like Pertwee and Back typically offer a range of financing options, including Hire Purchase (HP) and Personal Contract Purchase (PCP), often in partnership with Ford Credit, to make purchasing a new vehicle more accessible.

Q3: What types of commercial vehicles does Ford offer?
Ford offers a comprehensive range of commercial vehicles, most notably the Transit line, which includes the Transit Custom, Transit Connect, Transit Courier, and the larger Transit models, as well as pickups like the Ranger.

Q4: How do I find out if I am eligible for the Motability scheme?
Eligibility for the Motability scheme is typically based on receiving the Higher Rate Mobility Component of the Disability Living Allowance (DLA) or the War Pension Mobility Supplement (WPMS). You can discuss your eligibility with a Motability specialist at a Ford Main Dealer.

Q5: Do Ford dealers offer car rental services?
Yes, many Ford Main Dealers, like Pertwee and Back, offer Ford Rental services, allowing you to hire Ford vehicles for various periods, providing a convenient solution for temporary transport needs.

In conclusion, Ford, through its network of dedicated main dealers such as Pertwee and Back Ltd, offers an unparalleled breadth of services. From the initial purchase of a new or used vehicle, through to ongoing maintenance, repairs, and specialised services like leasing and mobility solutions, Ford is committed to supporting its customers throughout their automotive journey. The combination of innovative products and a customer-centric service approach ensures that owning a Ford is a rewarding experience.

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