First Choice Contact & Services

Getting in Touch with First Choice: Your Holiday Partner

Planning a holiday or need assistance with an existing booking? First Choice offers several convenient ways to reach their customer support team. Whether you prefer managing your arrangements online, engaging in a live chat, or speaking directly with a representative, they've got you covered. Understanding the best way to contact them can save you time and ensure a smoother travel experience. This guide will walk you through the various contact methods available at different stages of your holiday journey.

Before You Travel: Managing Your Booking

For travellers who have a booking that hasn't yet departed, the primary and often quickest method to manage your arrangements is through their online portal. Here, you can typically make changes, add extras, or view your booking details. However, if you require more personalised assistance or have specific queries, First Choice provides multiple avenues:

• Web Form: For non-urgent queries, filling out their online web form is a straightforward way to submit your request. They will typically respond within a specified timeframe.
• Live Chat: For immediate answers to common questions, their live chat service is invaluable. This allows for real-time interaction with a customer service agent without the need for a phone call.
• Phone Support: If you prefer speaking to someone directly, you can call First Choice. The number provided for managing bookings before departure is 0203 451 2690. They are available during the following hours:
  • Monday to Friday: 9am - 7pm
  • Saturday: 9am - 5pm
  • Sunday: 10am - 5pm

  Please be aware that while calls from UK landlines are charged at the standard rate, mobile call costs may vary and could be higher. It's always a good idea to check with your mobile provider if you're unsure.

While You're Away: Support on Holiday

Your holiday should be a time for relaxation, and First Choice understands that issues can arise at any time. For any questions or assistance needed while you are on your trip, their support team is available 24/7. The most efficient way to get in touch during your holiday is:

• Download the First Choice App: Their mobile application is designed to provide comprehensive support on the go. You can often find booking details, manage itineraries, and access contact information directly within the app.
• Phone Support While Abroad: For immediate assistance, you can call them on +44 02038853468. It is crucial to remember that calls made from abroad will be charged at international rates. You should familiarise yourself with these charges before making the call to avoid unexpected costs.

When You Get Back: Post-Holiday Enquiries

Even after you've returned home, there might be occasions where you need to contact First Choice. This could be for feedback, to report an issue that occurred during your holiday, or to resolve any outstanding matters. It's important to note that for post-holiday queries, you should aim to get in touch within 28 days of your return. This timeframe helps ensure that they have all the necessary information readily available to address your concerns effectively. Further details on the specific methods for post-holiday contact can typically be found on their website or within your booking confirmation documents.

First Choice Bus: Seamless Journeys

Beyond holiday bookings, First Choice also operates a reputable bus and minibus hire service. First Choice Bus is dedicated to making every journey seamless, reliable, and enjoyable. They cater to a variety of transport needs, from airport transfers to group event transportation.

Airport Transfers with First Choice Bus

Starting your holiday on the right foot is essential, and First Choice Bus excels in providing stress-free airport transfers. They utilise luxury, air-conditioned minibuses to ensure a comfortable and smooth travel experience from the moment you're picked up. Key features of their airport transfer service include:

• Complimentary Meet-and-Greet: To ensure a warm and hassle-free start, they offer a meet-and-greet service at the airport.
• Professional Drivers: Their drivers are uniformed, friendly, and provide reliable, professional transport.
• Punctuality and Planning: Experienced staff assist in planning optimal collection times, considering traffic patterns to guarantee punctuality.
• Versatile Booking: Whether you need a private transfer or a solution for a group, First Choice Bus guarantees a reliable and stress-free experience.

First Choice Cars and Minibuses: Decades of Experience

With a legacy spanning over 30 years, First Choice Cars and Minibuses has established itself as a provider of reliable and professional transport solutions. Based conveniently at Horsham railway station, they serve local areas, including Gatwick and Crawley, offering timely and stress-free journeys.

Their commitment is to provide a comfortable and enjoyable travel experience. Whether you require transport for personal reasons or for business, their experienced team ensures that your journey is smooth and efficient. They pride themselves on their professionalism and their ability to meet the diverse transport needs of their clientele.

Summary of Contact Methods and Services

To help you quickly find the information you need, here's a quick reference:

Frequently Asked Questions

Q1: What is the best way to contact First Choice if I need to change my holiday dates before I travel?
For changes before travel, managing your booking online is often the most efficient method. If you encounter difficulties or have a complex request, calling their pre-travel phone number (0203 451 2690) during operating hours is recommended.

Q2: I'm already on holiday and need urgent assistance. What should I do?
If you require urgent assistance while on holiday, your primary contact method should be calling the international number +44 02038853468, or using the support features within the First Choice app. Remember that international call charges will apply.

Q3: How long do I have to contact First Choice after my holiday if I have a complaint?
You should contact First Choice within 28 days of your return home to discuss any post-holiday issues.

Q4: Does First Choice Bus offer services outside of airport transfers?
Yes, First Choice Bus provides transport solutions for various needs, including community events and general group travel, in addition to airport transfers.

Q5: Where is First Choice Cars and Minibuses based?
First Choice Cars and Minibuses is based at Horsham railway station and serves the surrounding areas, including Gatwick and Crawley.

By understanding these contact points and service offerings, you can ensure that your interactions with First Choice are as smooth and efficient as possible, whether you're planning your next getaway or require reliable local transport.

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