04/05/2025
In the world of vehicle security, having a reliable tracking system is paramount. Both Trackstar and CarTrack offer advanced solutions to keep your prized possessions safe. However, like any sophisticated technology, you might occasionally encounter a hiccup. This guide is designed to help you navigate common issues with your Trackstar system and provides essential contact information for both Trackstar and its sister company, CarTrack, as well as Tracker UK.
Troubleshooting Your Trackstar CAT5 or S5
It's a common frustration: you're driving, and your Trackstar system is continuously sending alerts, even though you're carrying your tag. Before you panic, there are several straightforward steps you can take to resolve this. These are often simple fixes that can restore your system's optimal performance.
1. Check and Replace Your Tag Battery
The battery within your Trackstar tag is a crucial component for its functionality. The manufacturer states that the provided lithium-ion cell should typically last up to 12 months with regular use. However, this lifespan can be influenced by usage patterns and environmental factors. A depleted battery is a frequent cause of erratic behaviour, including false alerts.
How to Replace the Battery:
- Locate your Trackstar tag.
- Using a plastic instrument (to avoid damaging the casing), carefully separate the two halves of the tag.
- Slide out the old, depleted battery.
- Insert a new lithium-ion CR2032 battery.
- Once the new battery is in place, securely clip the two halves of the tag back together.
Important Note on CR2032 Batteries: While Duracell branded CR2032 batteries are designed with a thin membrane to prevent accidental ingestion, this coating can sometimes interfere with the battery's ability to maintain a consistent connection with the tag's terminals. For this reason, we recommend using a different brand of CR2032 battery to ensure a reliable connection and prevent potential issues.
2. Mitigate Electronic Interference
Your Trackstar tag relies on a constant, uninterrupted connection with the main Trackstar system within your vehicle. Modern vehicles are filled with electronic devices, some of which can unfortunately cause interference. Items such as heated cup holders or wireless charging pads emit electromagnetic fields that can disrupt the communication between your tag and the system.
Precautionary Measures: To prevent these disruptions, it's advisable to keep your Trackstar tag away from areas in your vehicle where such electronic devices are located. Consider placing the tag in a different compartment or position within the vehicle to minimise potential interference.
3. Ensure Tag Activation
The Trackstar tag is designed to be activated by movement. If your vehicle has been stationary for a significant period before you start driving, the tag might not have registered initial movement. This can sometimes lead to alerts.
How to Activate: To ensure your tag is properly activated, simply give it a good shake or a tap before or as you begin your journey. This movement will prompt the tag to wake up and establish its connection.
4. Perform a Hard Reset
If the above steps don't resolve the issue, a hard reset of the tag can often clear temporary glitches. This is a simple process that can re-establish the tag's normal operating parameters.
Steps for a Hard Reset:
- Carefully remove the battery from your Trackstar tag.
- Leave the battery out for approximately 30 seconds.
- Reinsert the battery.
- Shake the tag to re-activate it, as described in step 3.
Contacting CarTrack Customer Care
Should you require assistance with your CarTrack system or have any general customer care inquiries, reaching out to their support team is straightforward. CarTrack is committed to providing excellent customer service and ensuring you have the support you need.
How to Contact CarTrack:
- Email: The primary method for customer care inquiries is via email. You can reach their support team at [email protected]. Their team is reportedly always ready to assist you and provide the necessary support.
While the provided information doesn't detail a phone number for CarTrack's general customer care, email is highlighted as the preferred and most accessible channel for support.
Contacting Tracker UK
Tracker UK is another prominent name in vehicle security. If you need to get in touch with their customer support, they offer several convenient methods:
How to Contact Tracker UK:
- By Phone: You can contact Tracker UK customer support via phone on 0333 207 4121 or alternatively on 0345 604 604.
- By Post: For written correspondence, you can send mail to their head office: Tracker Network (UK) Ltd, 6-9 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1FW.
Tracker UK Office Opening Hours: Their offices are open Monday to Friday, from 9:00 AM to 5:30 PM. It's advisable to contact them during these hours for the quickest response.
Tracker Device Lifespan and Transferability
A common question regarding vehicle tracking devices is their lifespan and whether they can be moved between vehicles. Tracker UK addresses this directly:
Device Permanence: The Tracker device is designed to stay with the original vehicle for its entire lifetime. It is not transferable from one vehicle to another. This ensures a dedicated and integrated security solution for the vehicle it's installed in.
After Selling Your Vehicle: If you sell a vehicle equipped with a Tracker device, the new owner can easily register the system in their name. This process typically involves paying a registration and subscription fee to activate the service under their ownership. For any queries regarding this transfer process, you can call 0808 509 0909.
Summary of Contact Information
To summarise, here's a quick reference for contacting the different services:
| Service | Contact Method | Details |
|---|---|---|
| Trackstar (Troubleshooting) | Self-Help / Battery Replacement | Follow steps in the article (battery, interference, reset) |
| CarTrack Customer Care | [email protected] | |
| Tracker UK | Phone | 0333 207 4121 / 0345 604 604 |
| Tracker UK | Post | Tracker Network (UK) Ltd, 6-9 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1FW |
| Tracker Vehicle Transfer | Phone | 0808 509 0909 |
Frequently Asked Questions
Q1: Why is my Trackstar tag giving me false alerts?
A: False alerts can be caused by a variety of factors, including a low or dead battery in your tag, electronic interference from other devices in your car, or the tag not being properly activated by movement. Try replacing the battery, moving the tag away from potential interference sources, and ensuring you shake the tag before driving.
Q2: How long should the battery in my Trackstar tag last?
A: The lithium-ion battery in your Trackstar tag is expected to last up to 12 months with moderate to heavy usage. However, this can vary depending on usage patterns and environmental conditions.
Q3: Can I transfer my Tracker device to a new car?
A: No, the Tracker device is not transferable. It is designed to remain with the original vehicle for its lifetime. The new owner can register the system in their name upon purchase.
Q4: What is the best way to contact CarTrack support?
A: The most effective way to contact CarTrack customer care is by emailing them at [email protected]. Their team is available to assist with your inquiries.
Q5: What are Tracker UK's office hours?
A: Tracker UK's office hours are Monday to Friday, from 9:00 AM to 5:30 PM. You can reach them by phone during these times.
By understanding these troubleshooting steps and having the correct contact information readily available, you can ensure your vehicle security systems function correctly and that you can get the support you need when you need it. Keep your vehicle secure and your mind at ease!
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