Buying a Car During Lockdown

The unprecedented circumstances of a lockdown can leave many car owners and potential buyers wondering about the feasibility of vehicle purchases and essential maintenance. Fortunately, the automotive industry, like many others, has adapted swiftly to ensure services remain accessible, albeit with necessary precautions. This article will guide you through the process of buying a car during a lockdown, focusing on the safety and convenience of modern automotive retail.

Navigating Dealership Operations

During periods of restricted movement, dealerships have implemented a range of measures to continue serving customers. Many have shifted their focus to online sales and contactless services. This means you can often browse inventory, secure financing, and even arrange for vehicle delivery without leaving your home. It's crucial to check the specific operating status and protocols of your local dealerships before making any plans.

Online Car Buying: The New Normal

The internet has become the primary gateway for car purchases during lockdowns. Here's a breakdown of the typical online car buying journey:

• Research and Selection: Websites of dealerships and manufacturers offer extensive details, including high-resolution images, videos, specifications, and virtual tours of vehicles. You can compare models, trims, and features from the comfort of your sofa.
• Virtual Consultations: Many dealerships offer live video calls with sales representatives. This allows you to ask specific questions, get a closer look at a particular car, and discuss options in real-time.
• Finance Applications: Online finance portals allow you to apply for loans and get pre-approved without needing to visit a dealership. This streamlines the purchasing process and gives you a clear understanding of your budget.
• Part-Exchange Valuations: Some dealers provide online tools to estimate the value of your current car, often with the option for a remote appraisal.
• Digital Paperwork: Essential documents can often be completed and signed electronically, further minimising the need for physical interaction.

Contactless Delivery and Collection

Once you've finalised your purchase, the next step is receiving your new vehicle. Dealerships have introduced contactless delivery options. This typically involves:

• Sanitised Vehicles: The car will be thoroughly cleaned and sanitised before delivery, paying particular attention to high-touch areas like the steering wheel, gear stick, and door handles.
• Remote Handover: The delivery driver will usually leave the vehicle at your doorstep or a designated safe location. Keys and essential documents are often placed inside the car or delivered separately via secure means.
• Virtual Walk-through: The delivery driver may offer a brief video call to explain the car's basic functions and answer any immediate questions.

Similarly, if you need to drop off your car for servicing or repair, many dealerships offer key collection and drop-off services, often using secure key boxes or designated contactless points.

Essential Checks You Can Do From Home

While you can't test drive a car in the traditional sense during a lockdown, there are still several checks you can perform remotely or upon delivery to ensure you're making a sound decision:

1. Thorough Online Inspection:

Exterior: Examine high-resolution photos and videos for any dents, scratches, or signs of rust. Pay attention to the panel gaps and the condition of the tyres and alloy wheels.

Interior: Look for wear and tear on the seats, dashboard, and carpets. Check the functionality of the infotainment system, air conditioning, and any electronic features shown in the media.

Under the Bonnet: While not always visible in detail online, some listings may provide images of the engine bay. If possible, request specific photos of key components.

2. Vehicle History Report:

Always obtain a comprehensive vehicle history report (e.g., HPI check in the UK). This will reveal if the car has outstanding finance, has been a write-off, or has been stolen. It's a vital step for peace of mind.

3. Service History:

Request to see the vehicle's service history. A well-maintained car with regular servicing is generally a more reliable purchase. Look for evidence of regular oil changes and timely maintenance.

4. Tyre Condition and Tread Depth:

Tyres are a significant expense. Check the tread depth (the legal minimum in the UK is 1.6mm across the central three-quarters of the breadth of the tread) and look for any signs of uneven wear, which could indicate suspension or alignment issues.

5. Brakes:

While you can't test them, look for any visible signs of wear on the brake discs and pads if images are available. A common indicator of worn pads is a reddish-brown dust on the inside of the wheels.

Servicing and Maintenance During Lockdown

For existing car owners, keeping your vehicle in good working order is essential, especially if it's your primary mode of transport. Most dealerships and independent garages continue to operate for essential repairs and servicing, adhering to strict safety protocols.

• Book Online: Use online booking systems to schedule your service.
• Contactless Drop-off/Collection: Utilise the key drop-off and collection services mentioned earlier.
• Payment Options: Many garages offer online or over-the-phone payment to avoid contact.
• Sanitisation: Your car will be sanitised before and after service.

Pros and Cons of Buying During Lockdown

While buying a car during a lockdown presents unique challenges, it also offers potential advantages:

Frequently Asked Questions (FAQs)

Q1: Can I still test drive a car during lockdown?

A1: In most cases, traditional test drives are suspended during strict lockdowns. However, some dealerships may offer extended 'at-home' test drives or allow test drives with stringent social distancing measures in place. It's best to check with your local dealer.

Q2: Is it safe to have a car delivered?

A2: Yes, dealerships implementing contactless delivery protocols prioritise safety. Vehicles are sanitised, and handover procedures minimise physical contact.

Q3: What if I need to return the car?

A3: Reputable dealerships usually have a return policy, often with a cooling-off period. Review the terms and conditions carefully before purchasing, as these may be adapted during lockdown periods.

Q4: Are car prices lower during lockdown?

A4: While not guaranteed, some dealers may offer incentives or more competitive pricing to stimulate sales during quieter periods. It's worth shopping around and negotiating.

Q5: What happens if my car breaks down during lockdown?

A5: Breakdown services and essential repairs typically continue to operate. Contact your breakdown provider or a local garage that offers emergency services.

Conclusion

Buying a car during a lockdown is certainly possible and, for many, a necessary undertaking. The automotive industry has demonstrated its resilience and adaptability by embracing digital solutions and prioritising customer safety. By leveraging online resources, understanding contactless procedures, and conducting thorough remote checks, you can successfully acquire your next vehicle with confidence. Remember to always stay informed about the specific guidelines and services offered by your chosen dealership.

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