07/07/2021
Welcome to the world of Audi ownership, where driving excellence is just the beginning. At Audi, we understand that acquiring a vehicle is a significant decision, and maintaining it is equally crucial. That's why we offer a comprehensive suite of services designed to support you throughout your entire Audi journey, from the moment you consider a new car to years down the line when it requires expert attention. Our commitment extends beyond the showroom, ensuring that every aspect of your Audi experience is seamless, convenient, and truly exceptional.
Finding Your Perfect Audi: Sales & Acquisition
Whether you're looking for the latest model fresh off the production line or a meticulously inspected pre-owned vehicle, Audi centres provide a diverse range of options tailored to your preferences and budget. Our expert teams are on hand to guide you through every step, ensuring you make an informed decision.
The Latest in Automotive Excellence: New Audi Models
Step into our showroom and explore the exhilarating range of brand-new Audi vehicles. From the compact A1 to the luxurious A8, the versatile Q series SUVs, and the high-performance RS models, there's an Audi designed for every lifestyle and driving ambition. Our knowledgeable sales advisors can walk you through the latest technology, customisation options, and performance features, helping you configure the Audi that perfectly matches your vision. Experience cutting-edge innovation and the unparalleled joy of driving a brand-new vehicle.
Quality Assured: Approved Used Audi Programme
For those seeking the prestige and performance of an Audi with the added value of a pre-owned vehicle, our Approved Used programme offers an exceptional solution. Every Approved Used Audi undergoes a rigorous multi-point inspection by Audi-trained technicians, ensuring it meets our exacting standards for quality and safety. These vehicles come with a comprehensive warranty and roadside assistance, providing complete peace of mind. It's an excellent way to access premium German engineering with the assurance of a trusted dealership.
Flexible Finance Solutions Tailored for You
Understanding that every customer's financial situation is unique, we offer a variety of flexible finance options to make acquiring your Audi as straightforward as possible. Our finance specialists are dedicated to helping you find a plan that aligns with your budget and lifestyle.
- Personal Contract Hire (PCH): Often referred to as leasing, PCH allows you to drive a brand-new Audi without owning it. You pay fixed monthly rentals for an agreed period and mileage, then simply return the car at the end of the term. It's ideal for those who enjoy changing their car regularly and prefer fixed costs.
- Hire Purchase (HP): With HP, you pay an initial deposit followed by fixed monthly payments over a set period. At the end of the agreement, once all payments are made, you own the car outright. This option is popular for those who wish to eventually own their vehicle.
- Business Leasing: Designed for businesses of all sizes, business leasing offers tax-efficient ways to acquire Audi vehicles for your fleet or individual employees. It provides predictable monthly costs and can improve cash flow, making it a smart choice for corporate clients.
Audi Motability Scheme
We are proud to support the Motability scheme, which helps people with disabilities exchange their mobility allowance for a brand-new Audi. Our specialists can guide you through the available models, adaptations, and the simple application process, ensuring you find a vehicle that offers independence and freedom.
Effortless Upgrades: Part Exchange Services
If you have an existing vehicle, our part-exchange service makes upgrading your car incredibly simple. Our team can provide a fair and competitive valuation for your current vehicle, which can then be used as part of the deposit for your new or Approved Used Audi. This streamlines the entire process, saving you time and effort.
Maintaining Your Audi's Excellence: Aftersales Services
Once you've found your perfect Audi, our commitment to you continues with a comprehensive range of aftersales services designed to keep your vehicle performing at its peak. Our state-of-the-art Service Centre is equipped to handle all your maintenance and repair needs.
Comprehensive Servicing & Maintenance
Regular servicing is paramount to maintaining your Audi's performance, safety, and longevity. Our Service Centre offers everything from routine maintenance checks, such as oil changes and filter replacements, to more complex diagnostic work and repairs. We use the latest diagnostic technology to accurately identify any issues, ensuring efficient and effective solutions. Proactive maintenance not only enhances your driving experience but also helps preserve your vehicle's resale value.
The Unrivalled Quality of Genuine Audi Parts
When it comes to repairs and replacements, using genuine Audi parts is non-negotiable. These parts are specifically designed and engineered to the exact specifications of your vehicle, guaranteeing perfect fit, optimal performance, and uncompromising safety. Unlike aftermarket alternatives, genuine Audi parts come with a two-year warranty, offering you complete assurance in their quality and durability. Insisting on genuine parts ensures your Audi remains an Audi.
Essential MOT Testing
The annual MOT (Ministry of Transport) test is a legal requirement for vehicles over three years old in the UK, ensuring they meet minimum road safety and environmental standards. Our Service Centre is an approved MOT testing facility, where our technicians can conduct the necessary checks and provide any required repairs to help your Audi pass with flying colours, keeping you compliant and safe on the road.
Expert Audi-Trained Technicians
Our Service Centre is staffed by highly skilled and Audi-trained Technicians. These experts undergo continuous training directly from Audi, staying abreast of the latest automotive technologies and repair techniques. Their in-depth knowledge and specialisation in Audi vehicles mean your car is always in the most capable hands, receiving precise and efficient service every time.
Audi Approved Accident Repair
In the unfortunate event of an accident, our Audi Approved Accident Repair Centre in Chepstow is equipped to restore your vehicle to its pre-accident condition, adhering to Audi's stringent factory standards. They use genuine Audi parts and approved repair methods, ensuring the structural integrity, safety, and aesthetic appeal of your vehicle are fully recovered. Our team can also assist with insurance claims, making a stressful situation as smooth as possible.
The Unrivalled Audi Customer Experience
At Audi, we believe that the ownership experience should be as premium as the vehicles themselves. From your initial enquiry to ongoing aftersales support, our aim is to provide an exceptional level of service and convenience.
Unrivalled Customer Support and Guidance
Our expert team is dedicated to providing you with personalised support and guidance, whether you're exploring vehicle options, understanding finance, or scheduling service. We pride ourselves on clear communication, transparency, and a friendly approach, ensuring all your questions are answered and your needs are met efficiently.
Convenience and Comfort at Our Centres
We've designed our showrooms and service centres with your comfort and convenience in mind. When you visit, you can enjoy ample customer parking, full disabled access, comfortable waiting areas, complimentary refreshments, and free Wi-Fi. We strive to make every visit a pleasant and productive experience, whether you're browsing new models or waiting for your service to be completed.
Our Network of Audi Retailers
While our Cardiff Audi centre proudly serves Cardiff, Newport, and the wider South Wales region, we understand that convenience is key. Therefore, we are part of a wider network, with Audi retailers also located in Bath, Bristol, and Cheltenham. This extensive presence ensures that wherever you are based, expert Audi sales and service support are always within easy reach.
Comparing Audi Services
To give you a clearer overview of the diverse services we offer, here's a comparative look:
| Service Category | Specific Service | Key Benefit to You |
|---|---|---|
| Vehicle Acquisition | New Audi Sales | Access to the latest models, technology, and customisation. |
| Approved Used Audi Sales | Cost-effective luxury with quality assurance and warranty. | |
| Flexible Finance (PCH, HP, Business Leasing) | Tailored payment plans to suit individual or business needs. | |
| Motability Scheme | Enhanced mobility and independence for eligible individuals. | |
| Part Exchange | Simplified and convenient process for upgrading your vehicle. | |
| Vehicle Maintenance | Routine Servicing & Maintenance | Optimised performance, safety, and longevity of your Audi. |
| MOT Testing | Ensures legal compliance and roadworthiness of your vehicle. | |
| Complex Repairs | Expert diagnosis and repair of significant mechanical issues. | |
| Genuine Audi Parts | Guaranteed fit, performance, safety, and a two-year warranty. | |
| Audi Approved Accident Repair | Restoration of your vehicle to factory standards post-accident. | |
| Customer Experience | Expert Team Support | Personalised guidance and assistance throughout your journey. |
| On-site Amenities | Comfortable waiting areas, refreshments, Wi-Fi, and accessibility. |
Frequently Asked Questions About Audi Services
What is the difference between Personal Contract Hire (PCH) and Hire Purchase (HP)?
PCH is a leasing agreement where you pay monthly rentals for the use of a car for a set period and mileage, then return it at the end. You never own the car. HP is a financing agreement where you make monthly payments with the intention of owning the car once all payments, including interest, are completed. HP usually requires a larger upfront deposit and the car is technically yours after the final payment.
Why should I use genuine Audi parts for my vehicle?
Genuine Audi parts are manufactured to the exact specifications and quality standards of your vehicle. They ensure perfect fit, optimal performance, and maintain the safety integrity of your Audi. They also come with a two-year warranty, providing reliability and peace of mind that aftermarket parts often cannot match.
How often should my Audi be serviced?
The servicing schedule for your Audi can vary depending on the model, age, and your driving habits. Generally, Audi vehicles follow either a fixed service interval (e.g., every 10,000 miles or annually) or a flexible service interval, which is determined by sensors in your car based on how you drive. It's best to consult your Audi owner's manual or speak directly with our Service Centre for the precise recommendations for your specific vehicle.
Can I get my MOT done at an Audi centre?
Yes, absolutely. Our Service Centre is an approved MOT testing facility. Our Audi-trained technicians will conduct the required annual inspection to ensure your vehicle meets all necessary road safety and environmental standards. Should your Audi require any work to pass its MOT, we can carry out the repairs using genuine Audi parts.
What does the Audi Approved Used programme entail?
The Audi Approved Used programme offers pre-owned Audi vehicles that have undergone a comprehensive 149-point check by Audi-trained technicians. This rigorous inspection covers mechanical, electrical, and aesthetic components. Approved Used Audis also come with a minimum 12-month warranty, 12 months roadside assistance, and often other benefits like complimentary key insurance, ensuring high quality and reliability.
From the excitement of choosing your next vehicle to the assurance of expert aftersales care, Audi is committed to providing a premium and seamless experience. Our dedicated teams, state-of-the-art facilities, and comprehensive range of services ensure that your Audi journey is as rewarding and hassle-free as possible. We invite you to visit us and discover the full extent of support and excellence that awaits you.
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