23/07/2001
Why Choose Drum Hill Ford Service Center?
When it comes to maintaining your Ford vehicle or finding your next new car, choosing the right dealership can make all the difference. At Drum Hill Ford, we pride ourselves on offering a comprehensive automotive experience that caters to every need of our valued customers. Serving the Massachusetts and Nashua, NH areas, our mission is to not only help you find the perfect Ford model but also to provide unparalleled care and attention throughout your ownership journey. Whether you're in the market for a brand-new truck, a reliable SUV, or require expert auto repair and parts, Drum Hill Ford is your trusted destination. We understand that car ownership can sometimes be a source of stress, which is why we strive to make every interaction with our professional and friendly staff as smooth and enjoyable as possible.
Explore Our Extensive New Ford Inventory
Are you in the market for a new truck or SUV? Look no further than Drum Hill Ford. Our dealership boasts a diverse and exciting selection of new Ford vehicles, meticulously organised to help you find the perfect match for your lifestyle and budget. You can easily browse our popular Ford models by body style, colour, price, and other key features, ensuring you drive away in a vehicle that truly suits your needs.
For those who require a spacious vehicle for family outings or need a robust truck capable of handling weekend adventures, we have you covered. Imagine effortlessly carpooling to Shedd Park or towing your camper to Harold Parker State Forest – our inventory can accommodate. We are particularly proud to feature iconic models such as the Ford Ranger, the legendary Ford F-150, and the powerful Ford Super Duty options. If an SUV is more your style, explore our range of Ford Bronco, Ford Bronco Sport, Ford Explorer, Ford Expedition, and Ford Edge models, offering ample space and comfort for the entire family. For driving enthusiasts seeking a sportier ride, you'll often find the exhilarating Ford Mustang gracing our new inventory.
Embrace the Future of Driving: Hybrid and Electric Fords
At Drum Hill Ford, we are committed to offering cutting-edge automotive solutions. For customers interested in hybrid and electric vehicles, we have an impressive selection. Experience the power and efficiency of the all-electric Ford F-150 Lightning or the innovative Ford Mustang Mach-E. If a hybrid powertrain is more aligned with your preferences, consider the versatile Ford Maverick truck. These models represent Ford's dedication to a more sustainable and technologically advanced future.
Why Make Drum Hill Ford Your Preferred Dealership?
As a proud member of the McGovern Automotive Group, Drum Hill Ford of Lowell offers local customers a compelling array of benefits that set us apart from the competition. We believe in transparency, value, and a customer-centric approach. Here’s why you should choose us:
- Guaranteed Best Price Promise: We are confident in our competitive pricing. If you happen to find a better deal elsewhere on a comparable vehicle, we are more than willing to match or even beat it. Our commitment is to ensure you receive exceptional value.
- McGovern Certified Program: For those seeking the assurance of quality and reliability in a pre-owned vehicle, our McGovern Certified Program is the ideal choice. We offer certified pre-owned options from a wide range of popular automakers, all of which have undergone rigorous inspections by our expert service teams. This ensures that every certified pre-owned vehicle meets our high standards for performance and durability.
We invite you to visit us today and experience the difference of honest pricing you can trust, with absolutely no hidden costs. Our dedication to transparency means you can shop with confidence, knowing you're getting a fair deal.
While our commitment to customer satisfaction is unwavering, we acknowledge that even the best service centres can encounter challenges. One customer's experience highlighted potential areas for improvement, particularly concerning warranty service and attention to detail. Let's delve into this feedback to understand the nuances of automotive service and how we aim to address such concerns.
Understanding Extended Service Plans and Diagnosis Fees
Nobody enjoys unexpected breakdowns, and having a Ford Extended Service Plan provides valuable peace of mind. However, navigating the warranty claim process can sometimes involve complexities. Concerns were raised about diagnosis fees, especially when the warranty coverage isn't immediately clear. It's important to understand that diagnosis fees are often necessary to accurately identify the root cause of a problem, even if the repair ultimately falls under warranty. Our service advisors work diligently to clarify these processes and ensure that customers are informed every step of the way. We strive to make the warranty claim process as seamless as possible, and we apologize if this was not the experience provided in this instance. Prompt communication regarding warranty coverage is crucial, and we are reinforcing our procedures to ensure customers are updated promptly.
Ensuring Quality Repairs and Post-Service Checks
A significant part of any service experience is the assurance that the repair has been completed correctly and that all systems are functioning optimally. The feedback mentioned a specific issue with the air conditioning not working after a major engine repair. This is certainly not the standard of service we aim to deliver. When undertaking extensive repairs, such as engine replacements, systems like the air conditioning must be properly evacuated and recharged. Our technicians are trained to perform these tasks meticulously. Furthermore, post-service checks and test drives are critical to confirming that all repairs have been successful and that all vehicle systems are operational. We are reinforcing our protocols for post-repair inspections, including thorough testing of all major systems, especially those that may have been affected by the repair. This includes ensuring that the air conditioning is fully functional after any work that might impact it.
The customer also noted a lack of communication regarding the completion of the repair and a less-than-ideal vehicle handover, with the car not being cleaned and presenting grease marks. We understand that after a significant repair, customers expect their vehicle to be returned in pristine condition. This includes a thorough cleaning and attention to detail, such as ensuring no grease marks are left. We are implementing stricter guidelines for our service department to ensure that all vehicles are thoroughly cleaned and presented professionally after any service, especially after major repairs. The absence of a loaner car or transportation assistance was also mentioned. While loaner vehicles are subject to availability and specific warranty coverage, we are reviewing our policies to ensure we are providing the best possible support to customers undertaking lengthy repairs, especially those who have travelled a considerable distance.
The core of this feedback points to a lack of attention to detail and communication. At Drum Hill Ford, we believe that "Quality is Job One," and this extends to every aspect of our service department. We are using this feedback constructively to enhance our training programs and service management processes. Our goal is to ensure that every customer leaves satisfied, confident that their vehicle has been repaired to the highest standards and that all their concerns have been addressed.
Where Can You Get an Oil Change in Lowell, MA?
For routine maintenance such as an oil change, or any other automotive service needs, Drum Hill Ford of Lowell is your convenient and reliable choice. We understand the importance of regular maintenance in keeping your Ford running smoothly and efficiently for years to come. Our service center is equipped with the latest diagnostic tools and staffed by certified technicians who specialize in Ford vehicles.
Our Service Center: Convenience and Expertise
We are conveniently located at 1212 Westford St in Lowell, MA, easily accessible via US-3 and I-495. Our service department is open six days a week, making it easier than ever to schedule your oil change, tire rotation, brake inspection, or any other necessary service. We offer a comfortable waiting area with amenities for your convenience while you wait, or you can take advantage of our shuttle service if available.
Key reasons to choose Drum Hill Ford for your oil change:
| Service Aspect | Drum Hill Ford Advantage |
|---|---|
| Technician Expertise | Factory-trained and certified Ford technicians. |
| Genuine Ford Parts | We use only genuine Ford parts and fluids for optimal performance. |
| Convenient Scheduling | Easy online scheduling or by phone. Extended service hours. |
| Service Specials | Regularly updated service coupons and specials to save you money. |
| Customer Care | Friendly and knowledgeable service advisors to answer all your questions. |
Finding Us is Easy: Directions to Drum Hill Ford
We welcome you to visit us for a test drive of a new or used vehicle, or to bring your current Ford in for servicing. Here are directions from key surrounding areas:
Directions from Nashua, NH:
- Head north on Main St toward Lowell St.
- Use the left two lanes to turn left onto Amherst St.
- After 1.6 miles, take a slight right onto the ramp to U.S. 3 S.
- After 14 miles, take exit 84.
- Use the second from the left lane and turn left onto MA-4 N.
- After 0.3 miles, continue onto Drum Hill Rd.
- After 0.3 miles, continue onto Westford St and we are on the right.
Directions from Chelmsford, MA:
- Head east on Clover Hill Dr toward Westford St.
- After 0.2 miles, turn right onto Westford St.
- After 0.1 miles, take a slight left onto Dalton Rd.
- After 0.5 miles, turn left onto MA-4 N.
- After 0.9 miles, turn right onto Parkhurst Rd.
- After 0.8 miles, turn right onto Westford St and we are on the right.
Directions from Tewksbury, MA:
- Head northeast on Pleasant St toward Town Hall Ave.
- After 0.1 miles, turn left onto MA-38 N and continue for 2.4 miles.
- Turn left to merge onto I-495 S.
- After 2.5 miles, use the right two lanes to take exit 89C-B-A.
- Keep left at the fork and follow signs for I-495 S.
- Keep right at the fork to continue on exit 89B.
- After 0.5 miles, keep left and merge onto US-3 N.
- After 2.0 miles, take exit 84.
- After 0.2 miles, keep right and follow signs for Drum Hill Rd.
- Continue onto Westford St and we will be on the right.
Directions from Billerica:
(Please provide directions from Billerica if available to complete this section).
Frequently Asked Questions About Drum Hill Ford
Q1: What types of new Ford vehicles do you have in stock?
A1: We have a wide selection including trucks (F-150, Ranger, Super Duty), SUVs (Bronco, Bronco Sport, Explorer, Expedition, Edge), and performance vehicles like the Mustang. We also offer hybrid and electric options such as the F-150 Lightning, Mustang Mach-E, and Maverick.
Q2: Does Drum Hill Ford offer pre-owned vehicles?
A2: Yes, we offer certified pre-owned Ford vehicles through our McGovern Certified Program, which ensures quality and reliability after rigorous inspection.
Q3: What makes your pricing competitive?
A3: We offer a Guaranteed Best Price Promise. If you find a better deal elsewhere, we will match or beat it. We are committed to transparent pricing with no hidden costs.
Q4: Can I get my Ford serviced at Drum Hill Ford?
A4: Absolutely. Our certified technicians provide expert maintenance and repair services, including oil changes, tire rotations, and major repairs, using genuine Ford parts.
Q5: What are your service center hours?
A5: Our service center is open six days a week to accommodate your schedule. Please check our website or call for specific hours.
Q6: Do you assist with warranty repairs?
A6: Yes, we handle Ford warranty repairs. We aim to make the process as smooth as possible, from diagnosis to repair completion, and provide clear communication throughout.
Q7: What should I do if I experience an issue with a recent repair?
A7: We encourage you to contact our service department immediately. We are committed to resolving any issues and ensuring your complete satisfaction with our work.
Drum Hill Ford is dedicated to being your trusted automotive partner. We invite you to experience the difference that exceptional service, a wide selection of vehicles, and a customer-first approach can make. Visit us today and let us help you with all your automotive needs.
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