National Tyres & Autocare: Deals and Services

National Tyres and Autocare stands as the UK's largest independent specialist in tyres and autocare, boasting over five decades of experience and an extensive network of over 300 centres nationwide. Their professionally trained technicians are adept at handling a comprehensive array of automotive services, ensuring all customer needs are met with expertise and efficiency. From essential tyre replacements and repairs to full vehicle servicing and MOT testing, National Tyres and Autocare is a trusted name for keeping your vehicle in optimal condition. This article delves into the services offered, the benefits of choosing National Tyres, available discounts, and important information regarding returns and complaints.

What Services Does National Tyres and Autocare Offer?

The company provides a wide spectrum of automotive solutions, with a particular focus on tyres and general vehicle maintenance. Their offerings are designed to be comprehensive and convenient for all vehicle owners.

Tyre Services

National Tyres and Autocare excels in all aspects of tyre care. Whether you need to purchase new tyres, require immediate fitting, or simply want a check-up, they have you covered. Key tyre services include:

• Online Tyre Purchasing: Browse and buy a vast selection of tyres from leading brands from the comfort of your home.
• Same-Day Tyre Fitting: Many centres offer rapid fitting services, ensuring you're back on the road quickly.
• Free Tyre Checks: Regular checks are vital for safety and performance; National Tyres offers these complimentary.
• Specialist Tyres: They stock tyres suitable for a wide range of vehicles, including 4x4s, electric vehicles, SUVs, and vans.
• Tyre Puncture Repairs: Professional repair services to extend the life of your tyres.
• Tyre Pressure Checks: Maintaining correct tyre pressure is crucial for safety and fuel efficiency.

Autocare and Servicing

Beyond tyres, National Tyres and Autocare provides essential vehicle maintenance and repair services. These include:

• Car Servicing: Regular servicing to keep your vehicle running smoothly and prevent future issues.
• MOT Testing: Conducted at approved test centres, ensuring your vehicle meets legal roadworthiness standards. Online booking is available for convenience.
• Oil & Filter Changes: Essential maintenance to protect your engine.
• Brakes, Batteries, Steering & Suspension: Expertise in diagnosing and repairing critical vehicle components.
• Diagnostics: Utilising modern equipment to identify and resolve vehicle faults.
• Exhausts: Services related to exhaust system maintenance and repair.

Tyre Brands and Guarantees

National Tyres and Autocare stocks an extensive range of tyre brands, including popular names such as Bridgestone, Continental, Dunlop, Michelin, and Pirelli. All tyres are supplied with a full guarantee against manufacturing defects for their legal lifetime, down to 1.6mm tread depth. The fitting service itself is also guaranteed, offering customers complete peace of mind. An accidental damage guarantee is also available for added protection.

Discounts and Special Offers

National Tyres and Autocare frequently offers opportunities for customers to save money. While specific cashback discounts might be part of limited-time promotions, there are several consistent ways to get a good deal:

Tyre Purchase Discounts

• 4 Tyre Discount: Typically, purchasing four tyres can yield a 10% discount when using a specific discount code.
• 2-3 Tyre Discount: Buying two or three tyres may offer a 5% saving with applicable codes.

Complimentary Services

Beyond tyre purchase discounts, National Tyres and Autocare often provides valuable free services, which do not require discount codes:

• Free Vehicle Safety Check
• Free Brakes Check
• Free Battery Check
• Free Tyre Check

These checks are excellent for ensuring your vehicle's overall safety and identifying potential issues before they become serious problems.

Service and MOT Combos

Significant savings can be realised by booking MOT and service packages together, with potential discounts of up to £34.

Seasonal Promotions

It is always advisable to check for seasonal offers, such as "August Deals," which can provide considerable savings on a range of products and services.

Payment Methods

National Tyres and Autocare ensures a convenient and secure payment process. Accepted methods include:

• Credit/Debit Cards: Major providers like Visa, MasterCard, Maestro, and Visa Electron are accepted.
• PayPal: A popular and secure option for online transactions.

All transactions are protected by a secure SSL certificate. Payment details are not stored on their systems. Customers receive an email confirmation upon payment; if this isn't received, checking the spam folder or contacting customer services is recommended.

Tyre Delivery and Fitting Costs

The prices quoted for tyres are typically fully fitted. This inclusive price covers:

• New tyres
• New valve fitting
• Computerised wheel balancing
• Responsible disposal of your old tyres (subject to a fee)

Tyre Environmental Disposal Fee

A fee of £3.00 per tyre is automatically added to online bookings for responsible disposal. This fee covers the processing of old tyres to maximise material use through industry-leading processors. If you wish to opt-out of this service, you can take your old tyres with you for repurposing or disposal elsewhere. In such cases, a refund for the disposal fee will be processed upon informing the fitting centre during the tyre change.

Returns, Cancellations, and Complaints

National Tyres and Autocare has a clear policy for managing order changes, cancellations, and customer feedback.

Cancellations and Refunds

Orders can be cancelled before the scheduled fitting date or within 14 days of delivery (extended to 30 days if the goods are faulty). To cancel, customers must provide a clear statement via email, post, or fax, or by using the model cancellation form. If tyres have already been delivered, arrangements will be made for their return to the original fitting centre. Refunds may be adjusted if the value of the goods has been reduced due to unnecessary handling. Refunds are processed to the original payment method, typically taking 7-14 days to reflect in the customer's account.

Order Amendments

For incorrect tyre sizes ordered or changes to fitting times, customers should contact customer services at 0161 429 1066. Urgent requests can also be handled via customer services to attempt booking date adjustments.

Complaints Process

Complaints can be lodged in writing via email to [email protected], by post, or by phone to the Customer Complaints team on 01614291002. An acknowledgement is typically sent, and complaints are usually examined within 2 working days. The aim is to resolve most complaints within 5 working days. If a resolution is not satisfactory, the complaint can be escalated to a Director for a final decision. As a last resort, customers can approach their local Trading Standards Office or Citizens' Advice Bureau.

Additional Information and Commitments

National Tyres and Autocare is committed to customer satisfaction, with their entire operation based on the premise of going the extra mile. They are a founding member of Tyre Safe, a charity focused on promoting tyre safety, and a member of the National Tyre Distributors Association (NTDA). Their nationwide network also backs extended tyre warranties and other guarantees.

Frequently Asked Questions

Can I get a cashback discount at National Tyres & Autocare?

While specific cashback offers aren't always advertised, National Tyres & Autocare frequently provides other discounts on tyres, servicing, and MOTs. Keep an eye on their website and promotions for potential cashback opportunities.

Are tyre prices fully fitted?

Yes, the prices displayed for tyres are generally fully fitted and include a new valve and computerised wheel balance. A separate environmental disposal fee per tyre applies.

What should I do if my postcode isn't recognised when booking?

Try entering only the first part of your postcode (e.g., 'WN6') instead of the full postcode. This should allow you to proceed with the location search.

What information do I need to bring to my fitting appointment?

It's best to bring a copy of your confirmation email. If that's not possible, your order number will usually suffice. Occasionally, you might be asked for additional photo ID as a precaution against fraud.

Can I purchase tyres without paying the environmental disposal fee?

Yes, you can opt-out of the disposal service by taking your old tyres with you. Inform the fitter during the tyre change, and a refund for the disposal fee will be processed.