Heathrow MBW Meet & Greet Parking Guide

Navigating airport parking can often feel like a challenge, especially when you're trying to make a flight. For travellers looking for a seamless and convenient experience at London Heathrow Airport, MBW Meet & Greet parking offers a premium solution. This service allows you to hand over your vehicle to a professional driver right at the terminal, eliminating the need to search for parking spaces or navigate shuttle buses. This comprehensive guide will walk you through everything you need to know about using MBW Meet & Greet at Heathrow, from finding the drop-off point to understanding return procedures and important charges.

What is MBW Meet & Greet Parking?

MBW Meet & Greet is a popular valet parking service designed to provide the utmost convenience for airport users. The core concept is simple: you drive directly to your departure terminal, where a dedicated MBW representative meets you. They will take possession of your car and then drive it to a secure, off-site parking facility. When you return, your car is brought back to the terminal for you, ready to drive away. This saves significant time and hassle, allowing you to focus on your journey.

Finding the MBW Drop-Off Point

MBW Meet & Greet operates for all terminals at Heathrow Airport. The process generally involves heading towards Heathrow and following signs for the Short Stay Car Park. From there, you'll then look for directions specifically for off-airport parking. A member of the MBW team will be waiting to receive your vehicle.

Directions for Terminal 5

If you're arriving at Terminal 5, and approaching from the M25 Clockwise:

• Exit the M25 at Junction 14.
• Remain in the lane signed for Terminal 5.
• Follow the road around to the Terminal 5 Roundabout.
• At the roundabout, take the second exit, which should be signed T5 Drop Off.
• Continue following the road around, staying to the right.
• Head up the ramp towards the Short Stay Car Park.

Directions for Terminals 2 & 3

For those heading to Terminals 2 and 3, also from the M25 Clockwise:

• Exit the M25 at Junction 15.
• Keep to the right-hand lanes, specifically those signed for Terminal 2 & 3.
• Follow the road around and merge onto the M4.
• Exit the M4 at Junction 4.
• At the subsequent roundabout, take the third exit, which is M4 (Tunnel Road East).
• At the "Welcome to Heathrow" roundabout, stay in the right-hand lanes and proceed straight over.
• Head down into the tunnel.
• Upon exiting the tunnel, follow the signs for your specific terminal's Short Stay Car Park.

Arrival and Drop-Off Instructions

It's crucial to follow the specific instructions for each terminal to ensure a smooth handover.

Terminal 2

Postcode: TW6 1EW

Please call MBW approximately 30 minutes before you reach Heathrow. As you exit the tunnel, follow signs for T2 Departures Short Stay Car Park. Keep in the right-hand lane as you go up the ramp, again staying to the right. Take a ticket at the barrier furthest to the right. Proceed to Level 4 and follow the signs for Off-Airport Parking. Park your vehicle in Row A or B.

Terminal 3

Postcode: TW6 1QG

After exiting the tunnel, follow signs towards Terminal 3, Short Stay Car Park 3. Enter the Short Stay Car Park and take a ticket at the barrier; this ticket must be handed to the MBW Captain. Head to Level 4, following signs for Off Airport Parking, and park in either Row A or B.

Terminal 5

Postcode: TW6 2GA

Leave the Terminal 5 roundabout and follow the signs to T5 departures. Keep in the right lane as you head up the ramp and follow signs into the Short Stay Car Park. Stay to the left and proceed towards the last set of barriers. Take a ticket at the barrier and hand this to the APH Captain. Make your way to Level 4, following signs to Off-Airport Parking, and park in Rows R or S.

Important Note: For T5, the service is manned during operational hours. For T2 & T3, it is essential to call MBW approximately 30 minutes prior to arrival. Always keep MBW informed of any changes to your arrival time, whether you are early or late, with as much notice as possible.

Return and Car Collection

The process for getting your car back is designed for efficiency upon your return to Heathrow.

Once you have collected all your luggage from baggage reclaim, or passed through passport control if you only have hand luggage, you should call MBW. The despatch office will then provide you with an estimated time for your car's delivery. If there is a wait for the vehicle, please remain inside the terminal until you receive further instructions. Be prepared for potential waiting times if your arrival is outside of your originally booked slot.

Upon exiting the arrivals hall into the Terminal plaza, turn left and walk towards the UK Arrivals end. As you approach the end of the plaza, turn right and exit the terminal through the main doors. Cross the bridge directly in front of you. Take the left-hand lift and ascend to Level 4. Your Handover Captain will be waiting for you at the designated MBW desk.

Vehicle Responsibility and Charges

When using a valet parking service like MBW Meet & Greet, it's important to understand who is responsible for various charges, particularly those related to emissions zones.

The Ultra Low Emission Zone (ULEZ)

A significant consideration for all drivers entering central London and certain surrounding areas is the Ultra Low Emission Zone (ULEZ). Please be aware that from 29th August 2023, all London Heathrow Terminals fall under the expanded ULEZ. This means that vehicles that do not meet the required emission standards will incur a daily charge to drive within the zone.

Responsibility for Payment: All customers, drivers, and vehicle owners are solely responsible for paying the ULEZ charge if their vehicle is liable. MBW, as the parking provider, does not cover this charge.

Recommendation: MBW strongly recommends that you check if your vehicle meets the ULEZ emissions standards prior to your travel. You can do this via the official Transport for London (TfL) website. Familiarise yourself with the government guidelines and the available payment methods should the ULEZ charge apply to your vehicle and your travel dates to and from Heathrow Airport.

Benefits of MBW Meet & Greet

The advantages of opting for a Meet & Greet service like MBW are numerous:

• Time-Saving: No need to find parking or use shuttle buses.
• Convenience: Drop-off and pick-up directly at your terminal.
• Reduced Stress: Eliminates the common frustrations of airport parking.
• Security: Vehicles are typically parked in secure, monitored compounds.
• Efficiency: Streamlines the process of arriving and departing from the airport.

Frequently Asked Questions

Q1: What happens if my flight is delayed?

A1: You should inform MBW as soon as you are aware of a significant delay. They will adjust the return of your vehicle accordingly. However, please be prepared for potential waiting times if your arrival is outside of your booked period.

Q2: Who is responsible for paying the ULEZ charge at Heathrow?

A2: The vehicle owner, driver, or customer is responsible for paying the ULEZ charge if their vehicle does not meet the emission standards. MBW does not cover this charge.

Q3: What postcode should I use for my Sat Nav for Terminal 5?

A3: The postcode for Terminal 5 is TW6 2GA.

Q4: How do I get my car back when I return to Heathrow?

A4: Call MBW after collecting your luggage or clearing passport control. Follow the instructions to meet your Handover Captain on Level 4 of the Short Stay Car Park.

Q5: Where should I park my car in the Short Stay Car Park for drop-off?

A5: For Terminals 2 & 3, park in Row A or B on Level 4. For Terminal 5, park in Row R or S on Level 4.

Q6: Can MBW handle my booking if I arrive very early or late?

A6: While it's best to inform MBW of any anticipated changes, significant deviations from your booking times may result in waiting periods for your car's return.

Contacting MBW

For any comments or enquiries regarding the service, MBW requests that you contact them via email. Full details will be provided to you at the drop-off area, ensuring you have the correct contact information.

In conclusion, MBW Meet & Greet parking at Heathrow offers a highly convenient way to manage your vehicle while you travel. By understanding the directions, drop-off and pick-up procedures, and being aware of charges like the ULEZ, you can ensure a smooth and stress-free experience for your next journey through Heathrow Airport.