Understanding Vehicle Servicing & Warranty

Navigating Your Vehicle's Service Intervals and Warranty

Keeping your vehicle in optimal condition is paramount for both its longevity and your peace of mind. This guide will demystify the process of understanding and adhering to your car's service intervals, ensuring your warranty remains valid and your driving experience is safe and reliable. We'll cover everything from identifying when your car needs attention to the procedures for booking essential maintenance and repairs.

What are Service Intervals?

Service intervals are the recommended periods or mileages at which your vehicle manufacturer suggests specific maintenance tasks should be performed. These are crucial for ensuring all components of your car are functioning correctly and to prevent premature wear and tear. Neglecting these can lead to more significant issues down the line, potentially invalidating your warranty.

How to Find Your Service Intervals

The most reliable place to find your car's specific service intervals is in the manufacturer's handbook. This document, usually provided with your vehicle upon purchase, contains detailed information tailored to your car's make and model. If you've misplaced your handbook, you can often find digital versions on the manufacturer's official website. Alternatively, you can contact Fleet Assist on 0333 241 2600 for guidance.

Understanding Your Service Responsibility

It is ultimately your responsibility to ensure your vehicle is serviced in line with the manufacturer's specified intervals. Failure to do so can have serious consequences, most notably the invalidation of your warranty. This means that if a component fails and the manufacturer determines the failure was due to a lack of regular maintenance, they may refuse to cover the repair costs.

The Importance of Adhering to Service Windows

Manufacturers typically allow a tolerance window around the stated service interval. For instance, if your vehicle is due for a service at 10,000 miles, you usually have a 500-mile window on either side. This means the service must be completed by 10,500 miles. We are observing an increasing number of instances where manufacturers are rejecting warranty claims because servicing has been performed outside this acceptable window. This can leave you liable for substantial repair bills.

What to Do When Your Service is Due

If your car requires work, whether it's a routine service, warranty-related repair, tyre replacement, or an MOT, you have several convenient options for booking your vehicle in:

Booking Your Car In

You can book your car in for various services, including:

• Routine Servicing
• Warranty Work and Replacements
• Tyre Replacements and Repairs
• MOT Testing

Booking Methods:

1. By Telephone:

You can call Fleet Assist on 0333 241 2600. Their phonelines are open from 8:30 am to 5:30 pm, Monday to Friday. When you call, you will be presented with several options:

• Breakdown
• Accidents/Collisions
• Tyres
• Windscreen
• Service/MOT
• Other (this option will redirect you to the CA Cars head office)

Their dedicated service team will work with you to confirm the necessary work and schedule a convenient date and time for your vehicle to be serviced or repaired. They will then contact an agreed-upon local garage on your behalf to book the vehicle in.

2. Online Booking:

For your convenience, you can also utilise Fleet Assist’s online booking system. Simply visit https://servicebooking.fleetassist.co.uk/. Once you have made your booking online, they will confirm your details and appointment date with you via email.

Important Note: Pre-booked work can still be carried out at weekends, offering flexibility for your schedule.

Service Items Covered and Exclusions

Fleet Assist will cover all standard service items, which typically include components such as brakes, clutches, bulbs, and wiper blades. However, it is vital to understand that they will not cover any damages that may occur while you are contracting the vehicle. If you have acquired the car through a used car contract, it is highly probable that the vehicle has undergone servicing prior to you taking possession. Always check your service book or any stickers placed on the front windscreen for previous service records.

Tyre Replacement Policy

Fleet Assist authorises tyre replacement when the tread depth reaches 3mm or below. The legal minimum tread depth in the UK is 1.6mm. It is important to note that any replacement tyres provided will be budget tyres. CA Cars’ tyre policy specifically states that only worn tyres will be authorised for replacement. Punctures or replacements due to accidental damage are not covered under this policy.

What if My Service is Due Near Contract End?

If your vehicle's service is due within six weeks of your contract's expiration date, and you intend to return the vehicle, please contact Fleet Assist for confirmation. You can also contact Fleet Assist directly on 0333 241 2600 to arrange for the service to be completed before the contract concludes.

Additional Information for Specific Vehicle Needs

For vehicles with diesel engines, information regarding Diesel Particulate Filters (DPF) and AdBlue systems is also available. It's essential to familiarise yourself with the specific maintenance requirements for these components, as they can significantly impact your vehicle's performance and emissions.

Using Other Suppliers: Kwik Fit

In some instances, you may be directed to use other service providers, such as Kwik Fit, for specific maintenance needs like servicing, tyre replacements, or brake pad and disc changes. When using Kwik Fit, please quote the relevant account numbers:

• For Servicing: N5918U
• For Tyres: P1505S

To locate your nearest Kwik Fit centre, you can:

• Call them on 0800 222 111.
• Text 'KWIK' to 81025.
• Visit their website and use their centre locator: https://www.kwik-fit.com/locate-a-centre

Important Distinction: Cal's Cars vs. CAL Automotive

It's important to distinguish between different entities that might share similar names. Cal's Cars Ltd is a family-run business specialising in the sale of used cars, based in Rochester, Kent. They pride themselves on a wide range of affordable used vehicles and excellent customer service. On the other hand, CAL Automotive operates in the indirect automotive leasing business, focusing on markets in New Jersey, New York, Massachusetts, Pennsylvania, and Florida, leveraging over 30 years of experience in the industry.

Frequently Asked Questions (FAQs)

Q1: How often should I service my car?
Your car's service intervals are detailed in the manufacturer's handbook. These are typically based on mileage or time, whichever comes first.

Q2: What happens if I miss a service?
Missing a service can invalidate your vehicle's warranty, meaning you may be liable for repair costs that would otherwise have been covered.

Q3: Can I use any garage for servicing?
While you have the freedom to choose your garage, it's crucial that they are qualified to carry out the manufacturer's recommended service schedule. Always keep records of your servicing.

Q4: What if my car breaks down?
If your car breaks down, you should contact Fleet Assist on 0333 241 2600 and select the 'Breakdown' option.

Q5: Are tyre replacements covered if I get a puncture?
No, tyre replacements due to punctures or accidental damage are not covered by the tyre policy. Replacements are only authorised for worn tyres.

By understanding and adhering to these guidelines, you can ensure your vehicle remains in excellent condition, protected by its warranty, and ready for all your journeys.

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