07/09/2009
When the name 'Imperial' comes up in conversation, especially concerning vehicles, it's easy to assume a singular entity offering a broad spectrum of car services. However, a deeper look into the operational landscape reveals a more nuanced picture. The information available points to at least two distinct 'Imperial' entities, each playing a crucial, yet different, role within the automotive and technical support sectors. This article aims to clarify these distinctions, helping you understand precisely what services are offered, how to contact the relevant departments, and importantly, to address the common query: 'Are Imperial cars a good car service company?'
It's vital to begin by setting the record straight. The data at hand does not describe a general 'Imperial car service company' that provides routine vehicle maintenance, repairs, or MOTs in the traditional sense. Instead, we encounter 'Imperial Support', a dedicated service for technical system enquiries and specific device repairs, and 'Imperial Auto Industries Limited', a significant player in manufacturing automotive components. Understanding this fundamental difference is key to navigating your needs effectively.
Imperial Support: Your Technical Troubleshooting Partner
For those encountering issues with installed systems, handheld devices, or printers, 'Imperial Support' emerges as the primary point of contact. This isn't your local garage for a tyre change or an engine diagnostic; rather, it's a specialised helpdesk designed to address technical system enquiries and deploy field service engineers where necessary. They pride themselves on delivering industry-leading support, underpinned by robust and client-specific Service Level Agreements.
Imperial Support operates with a clear commitment to responsiveness. For routine enquiries, you can expect a comprehensive four-hour response time. However, if a system is completely out of action, their commitment escalates to an immediate response, recognising the critical nature of such disruptions. This focus on rapid problem resolution highlights their dedication to minimising downtime for their clients.
Their capabilities extend beyond mere troubleshooting. Imperial Support's team is equipped to undertake thorough technical investigations for any reported issue. Furthermore, they can often resolve problems directly from their office, provided remote access to the installed system has been granted. This remote diagnostic and resolution capability can significantly speed up the repair process, saving valuable time and resources. Should an issue prove too complex for the first-line support, it is automatically escalated to their dedicated team of second-line engineers, ensuring that even the most challenging technical problems receive expert attention.
Beyond software and system issues, Imperial Support also boasts accredited engineers at its dedicated repair centre. This facility is specifically equipped for all Handheld and Printer Repairs, demonstrating a focused expertise in these critical business tools. So, if your mobile data terminal or receipt printer is acting up, Imperial Support is the team to contact.
Connecting with Imperial Support: Your Direct Lines
Reaching out to Imperial Support for assistance with technical enquiries or device repairs is straightforward, with multiple channels available to suit your preference:
- Email: For logging support calls or if you don't know your account details, you can send an email directly to [email protected]. This provides a written record of your query and allows for detailed explanations.
- Telephone: If you prefer to speak directly with a support agent, you can call them on 0117 311 6688. This is often the quickest way to get an immediate response, especially for urgent system outages.
- Online Portal: For a more comprehensive approach, Imperial offers an online portal where you can log a support call. This portal also provides access to an extensive product support documents library, allowing you to potentially find solutions or further information independently.
It's crucial to remember that these contact details are specifically for technical support related to installed systems, handheld devices, and printers. They are not intended for general automotive service enquiries.
Imperial Auto Industries Limited: A Manufacturer's Story
Separate from the technical support services, we encounter 'Imperial Auto Industries Limited'. This entity is an unlisted public company, incorporated on 22 April, 1975, and classified as a public limited company based in Delhi, India. Crucially, Imperial Auto Industries Limited is an integrated manufacturer of 'Fluid Transmission Products' (FTP's). These are components essential for various automotive and industrial applications, but the company itself is not a car service provider or a garage that performs vehicle maintenance.
This company operates on a significantly larger scale, with an authorised share capital of INR 150.00 crore and a total paid-up capital of INR 143.35 crore. Their operating revenue range is substantial, exceeding INR 500 crore for the financial year ending on 31 March, 2024. This financial health is further underscored by a remarkable 57.23% increase in EBITDA over the previous year and a 17.98% increase in book net worth.
Imperial Auto Industries Limited is an active company with its last reported Annual General Meeting (AGM) held on 27 September, 2024. It is governed by a board of seven directors, including Jagjit Singh and Swapnil Sinha. The Corporate Identification Number (CIN) for Imperial Auto Industries Limited is U74899DL1975PLC007737, with its registered address located at 202 KUSAL BAZAR, 32-33 NEHRU PLACE, NEW DELHI, Delhi, India, 110019.
The distinction is clear: while Imperial Auto Industries Limited is deeply embedded in the automotive industry through manufacturing, its role is B2B (business-to-business), supplying components rather than offering direct car servicing to the general public. Their expertise lies in the production of vital automotive parts, not in vehicle repair or maintenance.
Are Imperial Cars a 'Good' Car Service Company? A Clarification
This brings us back to the original question. Based on the information provided, it is not possible to evaluate 'Imperial' as a general 'car service company' that performs vehicle maintenance and repairs for the public. The data available describes two distinct entities:
- Imperial Support: A technical support service for specific systems, handheld devices, and printers. They are excellent at what they do – providing swift and expert technical assistance for their clients' installed systems and devices. Their focus is on IT and hardware support, not automotive mechanical servicing.
- Imperial Auto Industries Limited: A large-scale manufacturer of automotive Fluid Transmission Products. They are a significant and financially robust player in the manufacturing sector, supplying crucial components to the automotive industry. Their 'goodness' is measured by their manufacturing quality, financial performance, and corporate governance, not by car servicing capabilities.
Therefore, if you are looking for a company to service your car, perform an MOT, or carry out general repairs, the entities described as 'Imperial' in the provided information do not appear to offer these services. It's crucial not to confuse technical system support or automotive component manufacturing with traditional car servicing.
Comparative Overview: Decoding the 'Imperials'
To further clarify the roles, here's a brief comparative table:
| Entity Name | Primary Function | Key Services Offered | Contact Information (if applicable) | Direct Car Servicing? |
|---|---|---|---|---|
| Imperial Support | Technical System & Device Support | System enquiries, Field service engineers, Handheld & Printer Repairs, Remote access support | Email: [email protected], Tel: 0117 311 6688, Online Portal | No |
| Imperial Auto Industries Limited | Automotive Component Manufacturing | Manufacturing of Fluid Transmission Products (FTP's) | CIN: U74899DL1975PLC007737 (Corporate enquiries, not general public contact) | No |
Frequently Asked Questions (FAQs)
To further clarify any lingering questions, here are some common queries addressed directly:
- Is Imperial a car repair garage or service centre?
- Based on the provided information, no. 'Imperial Support' offers technical assistance for systems and devices, while 'Imperial Auto Industries Limited' manufactures automotive components. Neither acts as a general car repair garage.
- What kind of problems does Imperial Support help with?
- Imperial Support assists with system enquiries, deploys field service engineers for installed systems, and handles repairs for handheld devices and printers. They also offer remote access support for technical investigations.
- Can I get my personal car serviced or repaired by Imperial?
- No. The services provided by 'Imperial Support' are technical and device-specific, not for general vehicle maintenance. 'Imperial Auto Industries Limited' is a manufacturer, not a service provider to individual car owners.
- How quickly does Imperial Support respond to issues?
- For routine enquiries, Imperial Support aims for a four-hour response. If a system is out of action, they commit to an immediate response.
- What does Imperial Auto Industries Limited actually do?
- Imperial Auto Industries Limited is an integrated manufacturer of 'Fluid Transmission Products' (FTP's), which are components used within the automotive and other industries.
- How do I contact Imperial for a car service?
- As established, the 'Imperial' entities described do not provide general car servicing. If you are looking for car servicing, you would need to find a local garage or a different automotive service provider.
- What is the Corporate Identification Number (CIN) for Imperial Auto Industries Limited?
- The CIN for Imperial Auto Industries Limited is U74899DL1975PLC007737.
- Does Imperial offer remote technical support?
- Yes, Imperial Support can deal with issues directly from its office where remote access to the installed system has been provided, aiding in swift problem resolution.
In summary, the name 'Imperial' encompasses distinct operations within the broader automotive and technical sectors. If you are seeking assistance with technical systems, handheld devices, or printer repairs, Imperial Support is your dedicated resource, offering prompt and expert help. Their contact details – email at [email protected], telephone at 0117 311 6688, and their online portal – are your direct lines to resolving such issues. Conversely, if you're interested in the corporate structure or manufacturing prowess behind Fluid Transmission Products, Imperial Auto Industries Limited is the entity in question, a significant player in automotive component manufacturing with a robust financial standing. However, neither of these entities provides general car servicing or repair facilities to the public. Understanding these clear distinctions is crucial to ensure you direct your enquiries to the correct 'Imperial' and receive the appropriate assistance.
If you want to read more articles similar to Imperial: Unravelling Car Services & Support, you can visit the Automotive category.